Act-On incident

Our Legacy Email Composer is currently unavailable

Major Resolved View vendor source →

Act-On experienced a major incident on October 30, 2025 affecting Act-On Application, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 03:28 PM UTC
Resolved
Oct 30, 2025, 07:28 PM UTC
Duration
4h
Detected by Pingoru
Oct 30, 2025, 03:28 PM UTC

Affected components

Act-On Application

Update timeline

  1. investigating Oct 30, 2025, 03:28 PM UTC

    We’re currently experiencing issues with our Legacy Email Composer. Our engineering team is actively investigating and working to restore full functionality. Updates will be shared here as they become available.

  2. identified Oct 30, 2025, 04:24 PM UTC

    Our engineering team has pinpointed the issue with the Legacy Email Composer and is already working on a fix to get everything back up and running. We’ll keep you updated as soon as we have more news

  3. monitoring Oct 30, 2025, 05:03 PM UTC

    Our engineering team has implemented a fix for the issue affecting the Legacy Email Composer and is now monitoring to ensure everything remains stable.

  4. resolved Oct 30, 2025, 07:28 PM UTC

    This incident has been resolved.