ABBYY Outage History

We are investigating an issue affecting email imports in Vantage Cloud 3. Some customers may find that new emails are not being imported and may see an OAuth 2.0 authentication error when configuring email import. We have identified an issue with the authentication credentials used for email import and are working to restore service. We will share another update as soon as we have more information.

We are currently experiencing ongoing message processing delays in the FlexiCapture AU environment due to sustained high queue volumes. This is impacting processing speeds for some users. Our technical team is actively working to reduce the backlog and restore system performance. Please be assured that resolving this issue remains a top priority. We appreciate your patience and will continue to provide timely updates as progress is made.

We are investigating reports of failed transactions in the ABBYY Vantage Cloud 3 US environment. Our teams are working to identify the cause. We will provide an update as more information becomes available.

We are investigating an issue affecting multiple FlexiCapture Cloud customers. Affected customers may see “License has expired or has been deleted” in the Administration and Monitoring console, or a “No License” error. This may prevent document ingestion and other production work. Our teams are investigating with high priority. We will share an update as soon as we have confirmed information about the cause or recovery.

We are continuing to investigate this issue.

We are investigating an issue affecting mailbox imports in FlexiCapture Cloud and on-premises environments. Customers using OAuth authentication may be unable to import documents from configured mailboxes. We have identified the cause and are preparing an emergency fix for FlexiCapture Cloud. FlexiCapture on-premises customers should create a support ticket for assistance with the required remediation. https://support.abbyy.com/hc/en-us/requests/new We apologize for the inconvenience and will provide another update as soon as more information is available.

We are investigating reports of increased transaction processing times in the ABBYY FlexiCapture Cloud AU environment. Some customers may experience delays in transaction processing. Our teams are actively investigating the issue and working to restore normal processing performance. We will provide further updates as more information becomes available.

We are investigating reports of increased transaction processing times in the ABBYY Vantage 3 Cloud US environment. Some customers may experience delays in transaction processing. Our teams are actively investigating the issue and working to restore normal processing performance. We will provide further updates as more information becomes available.

Investigating - We are currently investigating issues affecting ABBYY Vantage 3.0 in the US region. One reported symptom is related to catalogs, including intermittent errors when accessing or creating catalogs and catalog lookups not appearing or functioning as expected. Our teams are actively reviewing the issue and working to identify the cause. We will provide another update within the next 60 minutes, or sooner if additional information becomes available.

Dear All, We are currently investigating slow performance affecting ABBYY Vantage 2.7 in the EU region. Customers may experience increased processing times or delays when using Vantage 2.7 EU. At this time, no other regions are affected. Our team is urgently investigating the root cause and working to restore normal performance as quickly as possible. We will provide another update as soon as more information is available.

Update: Cloud Operations has implemented a fix. Initial validation was completed by processing a test document, and performance appears to be back to normal. Awaiting confirmation from the customer on whether they are seeing the expected performance on their tenant.

Communication with the online licensing service is failing. We are actively investigating the cause and working on a resolution. Updates will be provided as they become available.

The investigation is ongoing, and our teams are actively working on the matter. We will provide further updates when available.

The investigation is ongoing, and our teams are actively working on the matter. We will provide further updates when available.

The investigation is ongoing, and our teams are actively working on the matter. We will provide further updates when available.

Communication with the online licensing service is failing. We are actively investigating the cause and working on a resolution. Updates will be provided as they become available.

The issue still remains under investigation. The teams are actively working on the issue. Further updates will be shared as available.

The investigation is ongoing, and our teams are actively working on the matter. We will provide further updates when available.

We have identified an issue affecting the Skill Monitor in ABBYY Vantage US where transactions may display inaccurate status information. Our team is working on remediation and will provide an update as progress continues.

We are currently observing slower than usual performance. Our teams are actively investigating potential contributing factors and we will provide an update as soon as more information is available.

We are actively investigating the issue and troubleshooting efforts are ongoing.