ABBYY incident
Vantage AU, EU, and US – Performance Degradation
ABBYY experienced a critical incident on January 21, 2026 affecting EU and US and 1 more component, lasting 10h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2026, 07:53 PM UTC
Our teams are actively investigating potential contributing factors and we will provide an update as soon as more information is available.
- investigating Jan 21, 2026, 08:16 PM UTC
We are continuing to investigate this issue.
- investigating Jan 21, 2026, 08:33 PM UTC
We are actively troubleshooting and investigating remediation steps. Thank you for your patience.
- investigating Jan 21, 2026, 09:04 PM UTC
Our teams are actively troubleshooting. Thank you for your patience.
- investigating Jan 21, 2026, 09:21 PM UTC
Our teams are working on a remediation. Thank you for your patience.
- identified Jan 21, 2026, 09:41 PM UTC
We’ve implemented improvement measures in the AU and EU regions, and services are operational. US remediation efforts are still ongoing.
- identified Jan 21, 2026, 09:48 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 21, 2026, 10:41 PM UTC
We are still observing the issue. Operations teams continues working to resolve it. We will update the status within 30 minutes or as soon as more information becomes available.
- identified Jan 21, 2026, 11:27 PM UTC
Vantage AU, EU, and US instances are fully functioning. However, there are still some internal errors being investigated.
- monitoring Jan 21, 2026, 11:53 PM UTC
We are seeing a recurrence of service issues in Vantage US. The team is actively working remediation.
- identified Jan 22, 2026, 12:10 AM UTC
We are actively addressing the issue in the US region. Thank you for your patience.
- identified Jan 22, 2026, 12:35 AM UTC
We are still actively addressing the issue in the US region.
- identified Jan 22, 2026, 01:13 AM UTC
We are working on a remediation for the US Region. Thank you for your patience.
- identified Jan 22, 2026, 01:45 AM UTC
The team is actively investigating the issue in the Vantage US environment and is applying corrective measures. We will provide further updates as progress continues.
- monitoring Jan 22, 2026, 02:14 AM UTC
The issue affecting the Vantage US environment has been resolved. Services are now operating normally. We will continue to monitor the system to ensure stability.
- resolved Jan 22, 2026, 06:13 AM UTC
This incident has been resolved.