ABBYY experienced a major incident on January 20, 2026 affecting US, lasting 8h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 20, 2026, 05:52 PM UTC
We experienced a service disruption in the Vantage US environment due to a storage capacity issue. Our SRE team detected the condition and remediated it promptly, and services have been restored. We will continue monitoring the environment to ensure stability.
- investigating Jan 20, 2026, 06:17 PM UTC
We are currently investigating this issue.
- investigating Jan 20, 2026, 06:18 PM UTC
We are receiving reports that the issue in the Vantage US environment may not fully resolved. Our SRE team is actively investigating and working to restore full service as quickly as possible.
- investigating Jan 20, 2026, 06:29 PM UTC
We are still investigating the issue. Thank you for your patience.
- investigating Jan 20, 2026, 08:09 PM UTC
We are actively troubleshooting the issue and have involved our Cloud Provider for assistance. Thank you for your patience.
- investigating Jan 20, 2026, 08:31 PM UTC
We are still actively troubleshooting the issue with our Cloud Provider. We appreciate your patience.
- investigating Jan 20, 2026, 08:57 PM UTC
We are actively troubleshooting and investigating remediation steps. Thank you for your patience.
- monitoring Jan 20, 2026, 09:16 PM UTC
We have implemented a solution and are actively monitoring the systems to ensure stability. Thank you for your patience.
- resolved Jan 21, 2026, 02:44 AM UTC
This incident has been resolved.