ABBYY incident

FlexiCapture - AU | Increase in pending tasks: Message Processing Delay

Minor Resolved View vendor source →

ABBYY experienced a minor incident on December 2, 2025 affecting AU, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 03:32 AM UTC
Resolved
Dec 02, 2025, 06:59 AM UTC
Duration
3h 26m
Detected by Pingoru
Dec 02, 2025, 03:32 AM UTC

Affected components

AU

Update timeline

  1. identified Dec 02, 2025, 03:32 AM UTC

    We are currently observing elevated message queue volumes in the FlexiCapture AU environment. While the system remains operational, you may experience slower-than-usual message processing during this time. Our engineering team is closely monitoring the situation and actively working to restore processing speeds to normal levels. We will continue to keep you informed of any significant developments. Thank you for your understanding.

  2. monitoring Dec 02, 2025, 03:50 AM UTC

    We have identified that a higher-than-usual number of batches from one of the tenants led to a backlog in the queue. Processing is continuing at the normal rate, and we expect the queue to clear within approximately 40 minutes.

  3. monitoring Dec 02, 2025, 04:41 AM UTC

    All the pending tasks has bee consumed now and system is back to normal operations.

  4. resolved Dec 02, 2025, 06:59 AM UTC

    This incident has been resolved.