ABBYY experienced a minor incident on June 4, 2026 affecting EU, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2026, 04:38 PM UTC
Dear All, We are currently investigating slow performance affecting ABBYY Vantage 2.7 in the EU region. Customers may experience increased processing times or delays when using Vantage 2.7 EU. At this time, no other regions are affected. Our team is urgently investigating the root cause and working to restore normal performance as quickly as possible. We will provide another update as soon as more information is available.
- investigating Jun 04, 2026, 05:13 PM UTC
Update: Cloud Operations has implemented a fix. Initial validation was completed by processing a test document, and performance appears to be back to normal. Awaiting confirmation from the customer on whether they are seeing the expected performance on their tenant.
- resolved Jun 04, 2026, 05:44 PM UTC
The mitigation actions have been completed, and service performance has returned to expected levels. Platform monitoring shows stable operation, and no additional customer reports have been received. This incident is now considered resolved.