ABBYY experienced a critical incident on April 24, 2026 affecting US, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2026, 02:35 PM UTC
ABBYY Vantage 3.0 US is currently unavailable. We are actively investigating the issue and working to restore service as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available.
- investigating Apr 24, 2026, 03:11 PM UTC
We are continuing to work to resolve the issue affecting ABBYY Vantage 3.0 US. At this time, ABBYY Vantage 3.0 US is the only affected version and region. No other ABBYY Vantage versions or regions are currently impacted.
- investigating Apr 24, 2026, 03:40 PM UTC
We are actively investigating the impact of an issue with our cloud provider on ABBYY Vantage 3.0 US.
- identified Apr 24, 2026, 04:00 PM UTC
We are actively working with our cloud provider to resolve an incident affecting their ability to provision and scale resources. We will continue to monitor progress and provide updates as more information becomes available.
- identified Apr 24, 2026, 04:45 PM UTC
We continue to investigate the issue with our cloud provider and are working with them to restore normal provisioning and scaling capabilities. ABBYY Vantage 3.0 US remains the only affected version and region at this time. The next update will be provided at 17:10 UTC.
- identified Apr 24, 2026, 05:10 PM UTC
We continue to work with our cloud provider to resolve the incident affecting their ability to provision and scale resources. ABBYY Vantage 3.0 US remains the only affected version and region at this time. The next update will be provided at 18:10 UTC.
- identified Apr 24, 2026, 06:10 PM UTC
Our cloud provider continues to implement mitigation steps across the affected environment. Recovery efforts remain in progress, but full recovery has not yet been validated. ABBYY Vantage 3.0 US remains the only affected version and region at this time. The next update will be provided at 19:10 UTC.
- identified Apr 24, 2026, 07:14 PM UTC
Our cloud provider continues to experience issues within the affected environment; however, mitigation efforts are showing signs of improvement. Recovery work remains in progress, and ABBYY continues to monitor the situation closely. The next update will be provided at 20:10 UTC
- resolved Apr 24, 2026, 08:35 PM UTC
Service has been restored for ABBYY Vantage 3.0 US. ABBYY has validated recovery and will continue to monitor the environment to ensure ongoing stability. A Root Cause Analysis will be provided once the incident review is complete. Thank you for your patience, and we apologize for the disruption.