ABBYY incident
FineReader Engine 12 All Instances - Failed to communicate with the online licensing service
Resolved after 9 hours 18 minutes, affecting Online Licensing Service, on February 2, 2026.
A fix has been implemented and we are monitoring the system to ensure stability. Services are currently operating as expected. We will continue to observe performance and provide further updates if needed.
Affected components
Update timeline
- investigating Feb 02, 2026, 09:07 AM UTC
Communication with the online licensing service is failing. We are actively investigating the cause and working on a resolution. Updates will be provided as they become available.
- investigating Feb 02, 2026, 09:49 AM UTC
The issue still remains under investigation. The teams are actively working on the issue. Further updates will be shared as available.
- investigating Feb 02, 2026, 12:01 PM UTC
The investigation is ongoing, and our teams are actively working on the matter. We will provide further updates when available.
- identified Feb 02, 2026, 12:28 PM UTC
We have identified an issue and our teams are actively working on remediation. We will provide additional updates as progress continues. Thank you for your patience.
- monitoring Feb 02, 2026, 01:58 PM UTC
A fix has been implemented and we are monitoring the system to ensure stability. Services are currently operating as expected. We will continue to observe performance and provide further updates if needed.
- resolved Feb 02, 2026, 06:26 PM UTC
This incident has been resolved.
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