ABBYY Outage History

Started Nov 15, 2025, 12:58 AM UTC· resolved Nov 15, 2025, 02:20 AM UTC

1. investigating Nov 15, 2025, 12:58 AM UTC

   We observed an increase in pending tasks in the US region. You might experience some slowness while processing documents. Our engineering team is actively monitoring the situation to ensure it does not escalate.

2. resolved Nov 15, 2025, 02:20 AM UTC

   The incident was resolved and the service work was restored. Service reliability is a top priority for ABBYY, therefore we are continuously working on improving our systems. Thank you for your patience. We bring our apologies for the inconvenience caused.

Read the full incident report →

Started Oct 29, 2025, 04:28 PM UTC· resolved Oct 29, 2025, 09:57 PM UTC

1. investigating Oct 29, 2025, 04:28 PM UTC

   We are seeing issues while trying to access abbyy.com and pdf.abbyy.com. Our team is currently investigating and will provide updates shortly.

2. investigating Oct 29, 2025, 05:04 PM UTC

   Our cloud provider is currently experiencing an ongoing service disruption that is impacting access. We’ll share the next update once we receive more information or when services are fully restored.

3. resolved Oct 29, 2025, 09:57 PM UTC

   Access to abbyy.com and pdf.abbyy.com has been restored.

Read the full incident report →

Started Oct 20, 2025, 03:40 PM UTC· resolved Oct 20, 2025, 11:21 PM UTC

1. monitoring Oct 20, 2025, 03:40 PM UTC

   We are aware of an ongoing issue affecting our cloud provider in the US region. Our systems are currently stable, and we do not anticipate any direct impact to ABBYY Timeline US services. Our teams are actively monitoring the situation and will provide updates when there are any changes in status.

2. monitoring Oct 20, 2025, 05:11 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Oct 20, 2025, 07:12 PM UTC

   Our cloud provider’s mitigation efforts are ongoing. The Timeline US region remains stable, and no issues have been observed at this time. We continue to closely monitor the situation.

4. monitoring Oct 20, 2025, 08:26 PM UTC

   There have been no changes since our last update. Our cloud provider continues their mitigation efforts. Timeline services in the US region remain stable, and we will continue to monitor the situation.

5. monitoring Oct 20, 2025, 09:03 PM UTC

   Services at our cloud provider are gradually returning to normal. We are continuing to monitor the situation closely and will provide an update once full recovery has been confirmed.

6. monitoring Oct 20, 2025, 11:00 PM UTC

   All services at our cloud provider have been marked as resolved. We are continuing to monitor the situation closely.

7. resolved Oct 20, 2025, 11:21 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 07, 2025, 02:55 PM UTC· resolved Oct 08, 2025, 10:46 PM UTC

1. investigating Oct 07, 2025, 02:55 PM UTC

   Creating transactions from Custom Activity or Output Activity in Vantage Cloud is failing. We are actively investigating the cause and working on a resolution. Updates will be provided as they become available

2. investigating Oct 07, 2025, 03:27 PM UTC

   We are still actively investigating. Thank you for your patience.

3. investigating Oct 07, 2025, 04:23 PM UTC

   The investigation is still ongoing.

4. investigating Oct 07, 2025, 05:21 PM UTC

   Our SRE and Engineering teams are still troubleshooting the issue. Thank you for your patience.

5. investigating Oct 07, 2025, 06:21 PM UTC

   We are continuing to investigate this issue.

6. investigating Oct 07, 2025, 07:04 PM UTC

   Our teams are actively working on identifying the root cause. Thank you for your patience.

7. investigating Oct 07, 2025, 07:52 PM UTC

   We are continuing to investigate this issue.

8. investigating Oct 07, 2025, 08:19 PM UTC

   We are actively working with our Cloud Provider to rule out any infrastructure issues.

9. investigating Oct 07, 2025, 08:52 PM UTC

   We are still actively troubleshooting and working with our Cloud Provider.

10. investigating Oct 07, 2025, 09:39 PM UTC

    Our troubleshooting efforts with our Cloud Provider are still ongoing.

11. investigating Oct 07, 2025, 09:39 PM UTC

    Our troubleshooting efforts with our Cloud Provider are still ongoing.

12. investigating Oct 07, 2025, 10:33 PM UTC

    Troubleshooting efforts with our Cloud Provider are still ongoing.

13. investigating Oct 07, 2025, 11:28 PM UTC

    Our troubleshooting efforts with our Cloud Provider are still ongoing.

14. investigating Oct 08, 2025, 12:05 AM UTC

    Troubleshooting efforts are ongoing, and we continue to work closely with our cloud provider to resolve the issue.

15. investigating Oct 08, 2025, 01:11 AM UTC

    We are still troubleshooting with our Cloud provider. Thank you for your patience.

16. investigating Oct 08, 2025, 02:00 AM UTC

    We are still troubleshooting with our Cloud provider. Thank you for your patience.

17. investigating Oct 08, 2025, 03:06 AM UTC

    We are still troubleshooting with our Cloud provider. Thank you for your patience

18. investigating Oct 08, 2025, 04:46 AM UTC

    Our troubleshooting efforts with our Cloud Provider are still ongoing.

19. monitoring Oct 08, 2025, 06:09 AM UTC

    As a temporary solution, we’ve optimised the network flow to ensure a stable connection with the Vantage API. This was only needed for skills that send PDFs to another Vantage skill or an external system using a custom script. All other skills are working as expected. A permanent fix will follow soon.

20. monitoring Oct 08, 2025, 07:20 AM UTC

    We are continuing to monitor for any further issues.

21. investigating Oct 08, 2025, 10:56 AM UTC

    The issue with document processing is still persisting, and we are able to consistently reproduce it. Our team continues to actively investigate the root cause. Further updates will be shared as the investigation progresses.

22. investigating Oct 08, 2025, 01:55 PM UTC

    We are actively investigating the issue and troubleshooting efforts are ongoing.

23. identified Oct 08, 2025, 04:50 PM UTC

    We have identified the issue and are applying a permanent fix across the regions. We will update when the fix has been applied.

24. identified Oct 08, 2025, 06:38 PM UTC

    We have applied the fix across the EU and US regions.

25. monitoring Oct 08, 2025, 08:03 PM UTC

    We have implemented a fix across all regions. We will monitor the situation over the next few hours.

26. resolved Oct 08, 2025, 10:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Started Sep 24, 2025, 02:54 PM UTC· resolved Sep 24, 2025, 05:49 PM UTC

1. investigating Sep 24, 2025, 02:54 PM UTC

   Email import profiles in Vantage have stopped functioning across all instances, we are actively investigating the resolution. Will provide updates as they become available.

2. identified Sep 24, 2025, 03:14 PM UTC

   The issue has been identified and we are actively working on fix implementation.

3. monitoring Sep 24, 2025, 03:57 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 24, 2025, 05:49 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 21, 2025, 11:18 PM UTC· resolved Sep 22, 2025, 05:34 PM UTC

1. investigating Sep 21, 2025, 11:18 PM UTC

   We are observing an increase in pending tasks in the AU region. You might experience some slowness while processing documents. Our engineering team is actively monitoring the situation to ensure it does not escalate. We expect to provide another update within 30 min or as soon as more information becomes available.

2. investigating Sep 21, 2025, 11:56 PM UTC

   We’re seeing a clear downtrend in pending tasks following the addition of extra resources. System stability is improving, and we’ll continue to monitor closely.

3. investigating Sep 22, 2025, 12:56 AM UTC

   Changing the status to partial outage as the pending tasks at the partner end are continuously increasing.

4. investigating Sep 22, 2025, 12:57 AM UTC

   We are continuing to investigate this issue.

5. investigating Sep 22, 2025, 01:40 AM UTC

   We are still working on the issue and are trying to limit the load to facilitate faster processing.

6. investigating Sep 22, 2025, 02:19 AM UTC

   We are seeing improved message processing after pausing activity from a tenant that was bulk posting. The backlog of pending messages has decreased by about 50% in the past 30 minutes. Processing is not yet fully back to normal, and we estimate it may take another 45 minutes to clear the remaining queue.

7. monitoring Sep 22, 2025, 02:44 AM UTC

   The system has cleared all pending tasks and is expected to return to normal operations within the next 15 minutes.

8. monitoring Sep 22, 2025, 03:06 AM UTC

   The system has returned to normal operations and is currently being monitored. We will provide an update here if any further spikes are observed.

9. resolved Sep 22, 2025, 05:34 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 19, 2025, 01:18 PM UTC· resolved Sep 19, 2025, 08:05 PM UTC

1. investigating Sep 19, 2025, 01:18 PM UTC

   We are seeing an increased number of batches and you may experience slow processing times. We are currently investigating the issue, updates will be available shortly.

2. monitoring Sep 19, 2025, 02:12 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Sep 19, 2025, 03:44 PM UTC

   All metrics are stable and we are continuing to monitor the situation.

4. resolved Sep 19, 2025, 08:05 PM UTC

   All metrics have been stabilized and no new performance degradation issues have been reported. Thank you for your patience.

Read the full incident report →

Started Sep 17, 2025, 10:00 AM UTC· resolved Sep 17, 2025, 08:22 PM UTC

1. investigating Sep 17, 2025, 10:00 AM UTC

   We are currently investigating reports from customers across multiple products experiencing issues with applications that use our online licensing service. Affected applications may display a “Failed to communicate with the online licensing service” error. Our team is working to identify the root cause and restore normal service as quickly as possible.

2. investigating Sep 17, 2025, 10:03 AM UTC

   We are continuing to investigate this issue.

3. investigating Sep 17, 2025, 10:51 AM UTC

   We have restarted the related services. However, it is not solving the issue and deeper investigation is in progress.

4. investigating Sep 17, 2025, 11:43 AM UTC

   The investigation for the fix is still in progress.

5. identified Sep 17, 2025, 05:03 PM UTC

   The issue has been identified and we are actively working on fix implementation.

6. identified Sep 17, 2025, 07:22 PM UTC

   We are still actively working on the issue. We appreciate your patience.

7. resolved Sep 17, 2025, 08:22 PM UTC

   We have implemented a fix, and the system should now be fully operational.

Read the full incident report →

Started Sep 17, 2025, 04:36 AM UTC· resolved Sep 17, 2025, 07:26 AM UTC

1. investigating Sep 17, 2025, 04:36 AM UTC

   We are currently investigating an issue with an increase in pending tasks in FlexiCapture Cloud AU, which is causing slowdowns in document processing. Our Infrastructure/SRE team is actively working on this. Next Update: Within 15 minutes.

2. monitoring Sep 17, 2025, 04:57 AM UTC

   Pending tasks in FlexiCapture Cloud AU are decreasing, and document processing performance is improving. Our team continues to monitor the situation closely and will provide an update once operations are fully back to normal. Based on the current pace, we expect the pending queue to be cleared within the next 30 minutes. In parallel, investigation into the underlying cause is in progress. We will share further details as soon as they are available.

3. monitoring Sep 17, 2025, 05:06 AM UTC

   The queue in FlexiCapture Cloud AU is under control, and document processing performance has stabilized. I will update here in case if I see any more fluctuations.

4. resolved Sep 17, 2025, 07:26 AM UTC

   Closing the status page as the operations are back to normal.

Read the full incident report →

Started Sep 04, 2025, 07:46 PM UTC· resolved Sep 05, 2025, 05:53 PM UTC

1. investigating Sep 04, 2025, 07:46 PM UTC

   We are observing a slowdown in ABBYY Vantage US service. Operations teams are actively working to resolve the issue. We expect to provide another update within 30 min or as soon as more information becomes available.

2. investigating Sep 04, 2025, 08:54 PM UTC

   We are still observing the issue. Operations teams continues working to resolve it. We will update the status within 1 hour or as soon as more information becomes available.

3. investigating Sep 04, 2025, 10:25 PM UTC

   We are still observing the issue. Operations teams continues working to resolve it. We will update the status within 1 hour or as soon as more information becomes available.

4. investigating Sep 05, 2025, 12:11 AM UTC

   We are still observing the issue. Operations teams continues working to resolve it. We will update the status within 30 minutes or as soon as more information becomes available.

5. investigating Sep 05, 2025, 02:12 AM UTC

   We are still observing the issue. Operations teams continues working to resolve it. We will update the status within 30 minutes or as soon as more information becomes available.

6. monitoring Sep 05, 2025, 04:58 AM UTC

   The performance metrics are showing no signs of critical degradation. We are actively monitoring the environment to ensure full resolution.

7. monitoring Sep 05, 2025, 07:59 AM UTC

   We are continuing to monitor for any further issues.

8. resolved Sep 05, 2025, 05:53 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 03, 2025, 12:44 AM UTC· resolved Sep 03, 2025, 10:34 AM UTC

1. investigating Sep 03, 2025, 12:44 AM UTC

   Dear Customer, We would like to inform you that we are currently experiencing an increase in pending tasks within FlexiCapture Australia. While documents are continuing to process, you might experience delays in completion. Please be assured that we are actively checking the system and working towards recovery. Thanks, Team Abbyy.

2. investigating Sep 03, 2025, 01:16 AM UTC

   The backlog is continuing to grow as new items are added, but we are observing that the batches are being processed at the expected rate. The apparent slowness is due to the increased load, not an issue with the processing itself.

3. investigating Sep 03, 2025, 02:05 AM UTC

   The investigation is still in progress. We are currently checking the database for any potential issues.

4. monitoring Sep 03, 2025, 02:56 AM UTC

   We have rebalanced the infrastructure, and pending tasks have dropped to below 100. Batches are expected to start clearing from the queue within the next 10 minutes. We will continue monitoring the queue and provide alerts if any unusual behavior occurs. A detailed update on the root cause and mitigation steps will follow once the current backlog is fully processed.

5. monitoring Sep 03, 2025, 03:26 AM UTC

   We are continuing to monitor for any further issues.

6. investigating Sep 03, 2025, 07:16 AM UTC

   We are seeing an increase in pending tasks again in flexicapture cloud AU. We see the DB resource utilzation is staying high causing the slowness. I will keep you posted as and when we more details.

7. investigating Sep 03, 2025, 08:20 AM UTC

   The pending tasks are completed successfully after the restart of processing service.

8. monitoring Sep 03, 2025, 08:20 AM UTC

   A fix has been implemented and we are monitoring the results.

9. resolved Sep 03, 2025, 10:34 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 02, 2025, 12:20 PM UTC· resolved Sep 02, 2025, 01:11 PM UTC

1. investigating Sep 02, 2025, 12:20 PM UTC

   We are observing a slowdown in ABBYY FlexiCapture Cloud EU service. Operations teams are actively working to resolve the issue. We expect to provide another update within 30 min or as soon as more information becomes available.

2. monitoring Sep 02, 2025, 12:43 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 02, 2025, 01:11 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 02, 2025, 03:38 AM UTC· resolved Sep 02, 2025, 04:04 PM UTC

1. investigating Sep 02, 2025, 03:38 AM UTC

   Dear Customer, We would like to inform you that we are currently experiencing a minor increase in pending tasks within FlexiCapture Australia. While documents are continuing to process, you might experience slight delays in completion. Please be assured that we are actively checking the system and working towards recovery. Thanks, Team Abbyy.

2. monitoring Sep 02, 2025, 04:05 AM UTC

   Our monitoring shows that while new tasks continue to enter the system, the backlog is being processed at the same time. The queue is stabilising, with a cap of around 400 pending tasks. This means the system is keeping up with the inflow, so you should not experience significant slowness in processing. Performance should remain steady as the backlog clears.

3. monitoring Sep 02, 2025, 04:05 AM UTC

   We are continuing to monitor for any further issues.

4. monitoring Sep 02, 2025, 04:26 AM UTC

   We are continuing to monitor for any further issues.

5. monitoring Sep 02, 2025, 05:20 AM UTC

   The backlog of pending tasks has continued to decrease and has been consistently below 100 for the past 30 minutes. Processing is stable, and no significant delays are expected. We are continuing to monitor closely.

6. investigating Sep 02, 2025, 07:22 AM UTC

   We are currently investigating instability in the FlexiCapture Australia environment. The pending task queue has been fluctuating — at times increasing, then decreasing, and rising again — rather than remaining stable. Customers may also experience slowness while processing the documents and also running Check Rules during the verification stage. Due to the ongoing instability and customer impact, we have increased the severity of this incident to Major. Our SRE team has worked on resource scaling and verification station checks, and our development team is actively investigating to determine whether recent release changes may be contributing. This remains our highest priority, and we will continue to provide updates as we work toward full stabilisation. We appreciate your patience and understanding.

7. monitoring Sep 02, 2025, 08:24 AM UTC

   A fix has been implemented and we are monitoring the results.

8. resolved Sep 02, 2025, 04:04 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 01, 2025, 03:02 AM UTC· resolved Sep 01, 2025, 04:16 AM UTC

1. investigating Sep 01, 2025, 03:02 AM UTC

   Dear Customer, We would like to inform you that we are currently observing a minor increase in pending tasks within FlexiCapture Australia. At present, the volume remains below 300 tasks, which is within expected thresholds. While documents are continuing to process, you might experience slight delays in completion. Please be assured that we are actively checking the system and working towards recovery. Thanks, Abbyy Team.

2. investigating Sep 01, 2025, 03:31 AM UTC

   Dear Customer, We are pleased to inform you that the number of pending tasks in FlexiCapture Australia has decreased and is now below 100. In addition, the ICaaS queue has also shown a dip, indicating improvement across the system. Based on current observations, the situation should return to normal shortly. We will continue to monitor closely and keep you updated as needed. Thanks, Team Abbyy.

3. resolved Sep 01, 2025, 04:16 AM UTC

   Dear Customer, The earlier increase in pending tasks has been resolved, and the situation is now fully under control. Both processing and queues are operating normally. Thank you for your patience. Thanks, Team Abbyy.

Read the full incident report →

Started Aug 25, 2025, 02:53 PM UTC· resolved Aug 25, 2025, 05:37 PM UTC

1. investigating Aug 25, 2025, 02:53 PM UTC

   We have observed performance degradation in FlexCapture Cloud US. You may experience slowness in document processing times. We are actively investigating the issue for a resolution and will keep you informed of any significant developments.

2. monitoring Aug 25, 2025, 03:32 PM UTC

   We have applied a fix and processing times should be stabilized. We are closely monitoring the situation.

3. resolved Aug 25, 2025, 05:37 PM UTC

   The issue has been fully resolved, and we have not observed any further reoccurrences. Thank you for your patience and understanding while we worked to restore normal operations.

Read the full incident report →

Started Aug 20, 2025, 08:08 AM UTC· resolved Aug 20, 2025, 04:35 PM UTC

1. investigating Aug 20, 2025, 08:08 AM UTC

   We are currently observing slowness in FlexiCapture EU. While the system remains operational, you may experience slower-than-usual message processing during this time. Our engineering team is closely monitoring the situation and actively working to restore processing speeds to normal levels. We will continue to keep you informed of any significant developments. Thank you for your understanding.

2. investigating Aug 20, 2025, 08:46 AM UTC

   In addition to the ongoing slowness in FlexiCapture EU, we are also observing errors in the Event Viewer logs. Troubleshooting is currently in progress, and we’ll share further updates as soon as available.

3. investigating Aug 20, 2025, 09:25 AM UTC

   Update: The issue has our full attention, and an investigation is actively in progress. We will continue to share updates as we work toward restoring normal performance.

4. investigating Aug 20, 2025, 12:23 PM UTC

   Update: The issue is ongoing and we are working in restoring normal performance. We'll share updates as soon available. Thank you for your patience.

5. investigating Aug 20, 2025, 02:07 PM UTC

   Update: A temporary solution has been applied and processing times have decreased. We'll share further updates on progress as soon as available.

6. investigating Aug 20, 2025, 03:06 PM UTC

   Users are reporting that processing times have improved. We are actively working to fully resolve the issue and implement a permanent fix. Thank you for your patience.

7. monitoring Aug 20, 2025, 03:58 PM UTC

   Update: Processing times have stabilized and we are monitoring the situation.

8. resolved Aug 20, 2025, 04:35 PM UTC

   Resolved: A permanent fix has been implemented and issue has now resolved.

Read the full incident report →