ABBYY incident

FlexiCapture 12 All Instances - Failed to communicate with the online licensing service

Notice Resolved View vendor source →

ABBYY experienced a notice incident on February 2, 2026, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 01:47 PM UTC
Resolved
Feb 03, 2026, 08:15 PM UTC
Duration
1d 6h
Detected by Pingoru
Feb 02, 2026, 01:47 PM UTC

Update timeline

  1. investigating Feb 02, 2026, 01:47 PM UTC

    Communication with the online licensing service is failing. We are actively investigating the cause and working on a resolution. Updates will be provided as they become available.

  2. investigating Feb 02, 2026, 04:30 PM UTC

    The investigation is ongoing, and our teams are actively working on the matter. We will provide further updates when available.

  3. investigating Feb 02, 2026, 05:24 PM UTC

    The investigation is ongoing, and our teams are actively working on the matter. We will provide further updates when available.

  4. investigating Feb 02, 2026, 10:08 PM UTC

    The investigation is ongoing, and our teams are actively working on the matter. We will provide further updates when available.

  5. identified Feb 02, 2026, 10:51 PM UTC

    A permanent fix is in progress and will take additional time to complete. As a temporary workaround, please reach out to Support for assistance.

  6. resolved Feb 03, 2026, 08:15 PM UTC

    This incident has been resolved. Please reach out to support if you encounter any issues.