Resolved after 5 hours 20 minutes, affecting EU and EU2 and 1 more, on September 23, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 23, 2026, 02:35 PM UTC
We are investigating an issue affecting multiple FlexiCapture Cloud customers. Affected customers may see “License has expired or has been deleted” in the Administration and Monitoring console, or a “No License” error. This may prevent document ingestion and other production work. Our teams are investigating with high priority. We will share an update as soon as we have confirmed information about the cause or recovery.
- investigating Sep 23, 2026, 02:40 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 23, 2026, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 07:56 PM UTC
This incident has been resolved.
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