ABBYY incident

FlexiCapture - AU | Degraded Performance: Message Processing Delay

ABBYY experienced a minor incident on September 24, 2026 affecting AU, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started: Sep 24, 2026, 02:11 AM UTC
Resolved: Sep 24, 2026, 03:34 AM UTC
Duration: 1h 22m
Detected by Pingoru: Sep 24, 2026, 02:11 AM UTC

Affected components

Update timeline

investigating Sep 24, 2026, 02:11 AM UTC

We are currently experiencing ongoing message processing delays in the FlexiCapture AU environment due to sustained high queue volumes. This is impacting processing speeds for some users. Our technical team is actively working to reduce the backlog and restore system performance. Please be assured that resolving this issue remains a top priority. We appreciate your patience and will continue to provide timely updates as progress is made.
monitoring Sep 24, 2026, 02:22 AM UTC

We’re pleased to inform you that the earlier issue affecting the FlexiCapture AU environment has been fully resolved. Message processing performance has returned to normal, and the message queue has been cleared. Our team has continued to monitor the system following recovery and no further delays have been observed. Thank you for your patience and understanding throughout this incident. If you have any further questions or concerns, please feel free to reach out.
resolved Sep 24, 2026, 03:34 AM UTC

This incident has been resolved.