ABBYY incident
FlexiCapture Cloud AU: Unplanned Volume Spike – Possible Slowness
ABBYY experienced a notice incident on March 22, 2026 affecting AU, lasting 5h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 22, 2026, 07:48 PM UTC
The FlexiCapture platform is currently processing an unplanned spike in data volume and is operating at full capacity with no backlog in the queue. As a result, some partners may notice intermittent slowness when initiating batch or document processing. Our team is actively working with affected parties to distribute volume across off-peak hours better.
- identified Mar 22, 2026, 09:12 PM UTC
The number of batches submitted by the bulk processing partner has been reduced. I can confirm there is no backlog, and documents and batches are currently being processed in real time. We will continue to monitor the queue and will let you know if any issues arise.
- monitoring Mar 22, 2026, 11:17 PM UTC
The volume of batches submitted by the bulk processing client has now reduced. The system remains stable, with no backlog, and all documents and batches are being processed in real time. We are continuing to monitor the platform closely to ensure consistent performance. At this stage, no further impact is observed.
- monitoring Mar 23, 2026, 12:44 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 23, 2026, 01:34 AM UTC
This incident has been resolved.