8x8 experienced a major incident on May 15, 2026 affecting EMEA and Contact Center LH1 and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2026, 09:36 AM UTC
8x8 Is currently investigating issues with the LH1 platform, initial reports indicating email pulling issues and agent-to-agent transfer issues. We are working on resolving the issue and updates will be provided as they become available.
- resolved May 15, 2026, 10:05 AM UTC
8x8 has resolved the issue impacting the LH1 platform and now pulling emails within the Agent Workspace environment and agent-to-agent calls are working as normal. All other functionalities remained fully operational throughout this incident. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.