Resolved after 29 minutes, affecting EMEA and Contact Center LH1 and 1 more, on May 15, 2026.
8x8 has resolved the issue impacting the LH1 platform and now pulling emails within the Agent Workspace environment and agent-to-agent calls are working as normal. All other functionalities remained fully operational throughout this incident. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Affected components
Update timeline
- investigating May 15, 2026, 09:36 AM UTC
8x8 Is currently investigating issues with the LH1 platform, initial reports indicating email pulling issues and agent-to-agent transfer issues. We are working on resolving the issue and updates will be provided as they become available.
- resolved May 15, 2026, 10:05 AM UTC
8x8 has resolved the issue impacting the LH1 platform and now pulling emails within the Agent Workspace environment and agent-to-agent calls are working as normal. All other functionalities remained fully operational throughout this incident. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
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