8x8 incident
8x8 VCC - Calls connecting outside of configured schedules hours
8x8 is currently experiencing a major incident affecting Contact Center and EMEA and 1 more component, which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 01:31 PM UTC
8x8 Is currently investigating an issue with 8x8 VCC where calls are being connected to queues outside of configured business hours. We are working on resolving the issue and updates will be provided as they become available.
- investigating May 07, 2026, 02:05 PM UTC
The investigation continues on the issue causing 8x8 VCC calls to connect to queues outside of their configured business hours. We will continue to provide updates as they become available.
- investigating May 07, 2026, 02:51 PM UTC
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
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