8x8 incident
8x8 VCC - Calls connecting outside of configured schedules hours
8x8 experienced a major incident on May 7, 2026 affecting Contact Center and EMEA and 1 more component, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 01:31 PM UTC
8x8 Is currently investigating an issue with 8x8 VCC where calls are being connected to queues outside of configured business hours. We are working on resolving the issue and updates will be provided as they become available.
- investigating May 07, 2026, 02:05 PM UTC
The investigation continues on the issue causing 8x8 VCC calls to connect to queues outside of their configured business hours. We will continue to provide updates as they become available.
- investigating May 07, 2026, 02:51 PM UTC
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
- investigating May 07, 2026, 04:00 PM UTC
8x8 engineers continue to work towards the resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
- monitoring May 07, 2026, 05:23 PM UTC
We are working to resolve this issue as a matter of priority and thank you for your patience. We have implemented a mitigation and are no longer observing the conditions that caused the reported symptoms. We are currently monitoring for stability and will provide further updates as they become available. We apologize for the inconvenience
- resolved May 07, 2026, 06:51 PM UTC
8x8 has confirmed the issue remained resolved and permanent mitigation has been put in place that has resolved all symptoms. 8x8 will be performing a full root cause investigation and we apologize for the inconvenience.