8x8 experienced a major incident on May 21, 2026 affecting Contact Center and APAC and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Contact CenterAPACContact Center HK1Contact Center SY1Contact Center Login Authentication Services and Administration PortalAU1AP1Contact Center
Update timeline
- investigating May 21, 2026, 11:10 PM UTC
8x8 is currently investigating an issue where inbound calls in Contact Center are failing after about 30 seconds. We will provide updates as soon as they become available.
- investigating May 21, 2026, 11:42 PM UTC
8x8 is continuing to investigate this issue. We will provide regular updates as they become available. We apologize for any inconvenience caused.
- resolved May 22, 2026, 12:15 AM UTC
8x8 has performed steps to mitigate the issue. Please reach out to 8x8 Support if you are still experiencing issues. We apologize for the inconvenience caused.