8x8 experienced a major incident on May 15, 2026 affecting Contact Center UK3 and EMEA and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Contact Center UK3EMEAEU6Contact Center
Update timeline
- investigating May 15, 2026, 01:35 PM UTC
8x8 Is currently investigating reports of calls not being presented to agents and issues utlising the Configuration Manager portal. We are working on resolving the issue and updates will be provided as they become available.
- resolved May 15, 2026, 01:45 PM UTC
8x8 has resolved the issue impacting the platform and all services are now fully restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.