8x8 incident
8x8 - Issues when pulling emails and trying agent-to-agent call transfers
8x8 experienced a major incident on May 11, 2026 affecting Contact Center and EMEA and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 09:23 AM UTC
8x8 Is currently investigating reports of agent to agent calling issues and difficulties pulling emails within the workspace environment . We are working on resolving the issue and updates will be provided as they become available.
- resolved May 11, 2026, 09:50 AM UTC
8x8 has resolved the issue impacting the platform which caused disruptions within the agent workspace environment, specifically around email retrieval, agent-to-agent call connectivity and transfers and supervising and monitoring agents. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.