8x8 incident

Issues with Contact Center Text-to-speech

Major Resolved View vendor source →

8x8 experienced a major incident on May 18, 2026 affecting Contact Center and APAC and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 12:05 AM UTC
Resolved
May 18, 2026, 01:57 AM UTC
Duration
1h 52m
Detected by Pingoru
May 18, 2026, 12:05 AM UTC

Affected components

Contact CenterAPACContact Center HK1Contact Center SY1Contact Center Login Authentication Services and Administration PortalAU1AP1APACContact CenterContact Center HK1

Update timeline

  1. investigating May 18, 2026, 12:05 AM UTC

    8x8 has received reports that text-to-speech played from the Contact Centre includes unexpected text, most commonly "%20". The current workaround is to resave any affected scripts. We are currently investigating and will provide updates as they become available.

  2. investigating May 18, 2026, 12:59 AM UTC

    8x8 continues to investigate this issue. As mentioned, re-saving the affected IVR scripts will resolve the issue for that script. We will provide regular updates on the progress of our investigation. We apologize for any inconvenience caused.

  3. resolved May 18, 2026, 01:57 AM UTC

    8x8 has performed steps to mitigate the issue. If you are still experiencing problems, please contact 8x8 Support. We apologize for any inconvenience caused.