8x8 incident

8x8 - Agent to agent calls and email pulling issues

Major Resolved View vendor source →

8x8 experienced a major incident on May 8, 2026 affecting Contact Center and EMEA and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 11:05 AM UTC
Resolved
May 08, 2026, 11:21 AM UTC
Duration
16m
Detected by Pingoru
May 08, 2026, 11:05 AM UTC

Affected components

Contact CenterEMEAContact Center LH1EU21EMEAContact CenterContact Center LH1EU21

Update timeline

  1. investigating May 08, 2026, 11:05 AM UTC

    8x8 Is currently investigating reports of agent to agent calling issues and difficulties pulling emails within the workspace environment . We are working on resolving the issue and updates will be provided as they become available.

  2. resolved May 08, 2026, 11:21 AM UTC

    8x8 has completed a platform switch for the customers impacted by this incident and now functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.