8x8 incident
Unable to save changes in VCC Configuration Manager
8x8 experienced a notice incident on May 1, 2026 affecting Contact Center and EMEA and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2026, 10:11 AM UTC
Dear Customer, We have received reports from customers reporting that they are unable to save changes in VCC Configuration Manager. Our engineering teams are investigating this as a priority. Please stand by for further updates. Regards 8x8 Support
- investigating May 01, 2026, 10:44 AM UTC
Dear Customer, Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. Regards 8x8 Support
- resolved May 01, 2026, 11:26 AM UTC
8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.