8x8 experienced a major incident on May 12, 2026 affecting EMEA and Contact Center and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
EMEAContact CenterContact Center PA1EU31
Update timeline
- investigating May 12, 2026, 12:12 PM UTC
8x8 Is currently investigating an issue on the EU31 platform where Configuration Manager, Agent Workspace, and Supervisor Workspace are inaccessible from the Application Panel. We are working on resolving the issue and updates will be provided as they become available.
- resolved May 12, 2026, 12:38 PM UTC
8x8 has resolved the issue impacting Configuration Manager and all associated tools within the Application Panel. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.