8x8 experienced a major incident on April 27, 2026 affecting Contact Center US1 and NA1 and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2026, 08:10 PM UTC
8x8 is investigating reports of performance issues with the Supervisor Workspace in the US region. Some supervisors are unable to load the page. We are currently investigating and will provide updates as they become available. Agent Workspace is operational at this time.
- investigating Apr 27, 2026, 08:20 PM UTC
Our engineers are currently working to resolve the issue as a matter of urgency. Agent Workspace and agent transactions are functional and not impacted. The impact and investigation is limited to the Supervisor Workspace at this time. We will continue to provide updates as they become available.
- investigating Apr 27, 2026, 08:34 PM UTC
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
- resolved Apr 27, 2026, 09:21 PM UTC
8x8 has successfully mitigated the issue causing the symptoms with the Supervisor Workspace. The issue should now be resolved and Supervisor Workspace pages should now all load successfully. We are investigating the root cause and we apologize for the inconvenience.