Zendesk Outage History

Zendesk had 27 outages in the last 2 years totaling 5h 42m of downtime — averaging 1.1 incidents per month.

There were 27 Zendesk outages since January 20, 2026 totaling 5h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zendesk.com

Major January 28, 2026

Issue Impacting Multiple Zendesk Functions

Detected by Pingoru: Jan 28, 2026, 07:25 AM UTC
Resolved: Jan 28, 2026, 08:53 AM UTC
Duration: 1h 28m

Affected: MiscMiscMiscAdmin CenterOutbound CallsMiscKnowledgeChatVoiceAnalyticsSunshine ConversationsServices

Read the full incident report →

Major January 20, 2026

WhatsApp Attachment Issue via Sunshine Conversations

Detected by Pingoru: Jan 20, 2026, 12:15 PM UTC
Resolved: Jan 20, 2026, 04:29 PM UTC
Duration: 4h 14m

Affected: Third-Party ChannelsSunshine Conversations

Read the full incident report →