Zendesk incident

Messaging delivery issues across Social messaging channels

Critical Resolved View vendor source →

Zendesk experienced a critical incident on May 19, 2026 affecting Third-Party Channels and Sunshine Conversations and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 04:05 AM UTC
Resolved
May 19, 2026, 05:07 AM UTC
Duration
1h 2m
Detected by Pingoru
May 19, 2026, 04:05 AM UTC

Affected components

Third-Party ChannelsSunshine ConversationsCore API & Webhooks

Update timeline

No vendor updates were posted for this incident — only the open and resolve events were observed.