Zendesk incident

WhatsApp Attachment Issue via Sunshine Conversations

Major Resolved View vendor source →

Zendesk experienced a major incident on January 20, 2026 affecting Third-Party Channels and Sunshine Conversations, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 12:15 PM UTC
Resolved
Jan 20, 2026, 04:29 PM UTC
Duration
4h 14m
Detected by Pingoru
Jan 20, 2026, 12:15 PM UTC

Affected components

Third-Party ChannelsSunshine Conversations

Update timeline

No vendor updates were posted for this incident — only the open and resolve events were observed.