Zendesk incident

"Message Not Found" Errors in Messaging and Ticketing Systems

Major Resolved View vendor source →

Zendesk experienced a major incident on April 8, 2026 affecting Agent Workspace (via Support) and Apps and 1 more component, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 06:33 AM UTC
Resolved
Apr 08, 2026, 11:49 AM UTC
Duration
5h 16m
Detected by Pingoru
Apr 08, 2026, 06:33 AM UTC

Affected components

Agent Workspace (via Support)AppsSupport

Update timeline

No vendor updates were posted for this incident — only the open and resolve events were observed.