Zendesk incident

Views not reflecting ticket updates correctly

Critical Resolved View vendor source →

Zendesk experienced a critical incident on April 15, 2026 affecting Search and Ticketing and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 03:17 PM UTC
Resolved
Apr 15, 2026, 04:25 PM UTC
Duration
1h 8m
Detected by Pingoru
Apr 15, 2026, 03:17 PM UTC

Affected components

SearchTicketingViewsSupport

Update timeline

No vendor updates were posted for this incident — only the open and resolve events were observed.