Is Zendesk down?

We are aware of an issue impacting access to multiple Zendesk products in Pod 26. Our teams are actively working to restore service and we will provide further updates shortly.

We have rolled back a recent change that prevented customers from accessing multiple products in the Zendesk suite. We apologize for the interruption, and service should now be fully restored.

On October 28th, 2026 between 15:10 and 16:54 UTC some customers were unable to access their Forethought dashboards. An error message, "PreAuthentication failed with error There was an error retrieving user information" was presented when some agents attempted to log in. We do not observe any lasting impact after 2026-10-28 16:54 UTC when corrective action was taken, nor do we expect any reoccurrence for this issue. A post mortem will be shared in Service Notifications: https://support.zendesk.com/hc/en-us/sections/4405298854426-Service-notifications once we have completed our internal root cause analysis. Thank you for your understanding and our apologies for the inconvenience this caused as well as our delayed notification of this incident.

We are aware that some customers are encountering Cloudflare error messages when accessing Zendesk Support. Our team is actively investigating this issue as a priority. We apologize for the disruption and will share further updates as more information becomes available.

Our engineers have identified a network connectivity issue affecting customers in the Mexico region, and we are now seeing signs of recovery. Please try accessing Zendesk Support again and let us know whether access has returned to normal or if you continue to experience issues. We apologize for the disruption and appreciate your patience.

Our CDN partner has identified a regional outage affecting customers in Mexico and is working to resolve it. We continue to observe improvement and recovery in access to Zendesk Support. We are monitoring the situation and will share further updates as they become available. Thank you for your patience.

Following our CDN partner’s rerouting of traffic, we have closely monitored the service and confirmed recovery for customers in the Mexico region. Access to Zendesk Support has returned to normal. Thank you for your patience during this disruption.

Our CDN provider experienced a spike in errors affecting traffic for some customers in US-East between 15:20 and 15:45 UTC, but have significantly improved since that time. We are monitoring the situation to ensure stability; however, some users in that area may still experience degraded traffic and some latency may be expected until they have fully recovered.

Our CDN provider has released a fix and we are seeing recovery in traffic to affected US-East users. Thank you for your patience as we worked to mitigate the impact and restore access.

We are beginning to see some improvement in the Search issues affecting Pod 27. Please refresh your browser and let us know if you continue to experience any issues.

We are happy to report that we have recovered from the issue affecting Search functions within Support on Pod 27, and the issue is now resolved. Thank you for your patience during our investigation.