Yellow AI Outage History

Started Oct 09, 2026, 10:07 AM UTC· resolved Oct 09, 2026, 12:06 PM UTC

1. identified Oct 09, 2026, 10:07 AM UTC

   We are currently experiencing a major outage where users across all regions are not able to login to the Platform. **Current Status**: Our internal teams are actively investigating and working to resolve the issue at the earliest. We appreciate your patience and will share the next update as soon as more information is available.

2. monitoring Oct 09, 2026, 10:39 AM UTC

   We have implemented a fix and are currently monitoring the result.

3. resolved Oct 09, 2026, 12:06 PM UTC

   This incident has been resolved.

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Started Sep 15, 2026, 03:05 PM UTC· resolved Sep 15, 2026, 03:47 PM UTC

1. identified Sep 15, 2026, 03:05 PM UTC

   **Impact:** Customers using AI agents in the USA region may experience service disruption, with bots not responding to end-user requests. **Identified:** We have identified an issue affecting the worker service in the USA region, which is preventing AI agents from processing requests as expected. Our engineering team is actively working to restore the service. We will provide further updates as we make progress..

2. resolved Sep 15, 2026, 03:40 PM UTC

   This incident has been resolved..

3. resolved Sep 15, 2026, 03:47 PM UTC

   **Impact:** AI agents in the USA region were unavailable and unable to process end-user requests during the incident. **Resolved:** The issue affecting the worker service in the USA region has been mitigated, and AI agents are now processing requests as expected. We are continuing to monitor the region to ensure service stability..

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Started Sep 11, 2026, 07:02 PM UTC· resolved Sep 11, 2026, 07:27 PM UTC

1. investigating Sep 11, 2026, 07:02 PM UTC

   We are currently investigating an issue in the **R5 region** that is causing elevated **503 Service Unavailable errors** across multiple services and API endpoints. Customers may experience intermittent failures when accessing affected services and pages on our platform. Our engineering teams are actively investigating the issue and working to restore normal service availability. We will provide further updates as more information becomes available.

2. resolved Sep 11, 2026, 07:27 PM UTC

   The issue affecting multiple services and API endpoints in the **EURO region** has been resolved. Services have returned to normal operation, and we are continuing to monitor the region to ensure sustained stability. We apologize for the disruption and appreciate your patience while we worked to restore service.

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Started Jun 12, 2026, 02:13 PM UTC· resolved Jun 12, 2026, 05:40 PM UTC

1. investigating Jun 12, 2026, 02:13 PM UTC

   All channels related to Meta — including WhatsApp, Instagram, and Facebook Messenger — are experiencing disruption. Our internal teams are coordinating with the concerned team to resolve the issue at the earliest. We appreciate your patience and will share the next update as soon as possible.

2. identified Jun 12, 2026, 02:43 PM UTC

   Meta has identified high levels of disruption impacting the WhatsApp Cloud API. Their engineering teams are actively investigating the issue. They have indicated that they will provide another update within 1 hour or sooner if additional information becomes available. To track live updates directly from Meta, please refer to their status page: [Meta Status Page](https://metastatus.com/whatsapp-business-api)

3. resolved Jun 12, 2026, 05:40 PM UTC

   Meta has confirmed that the services have now been fully restored. Bots in all regions should now be functioning as expected. We will continue to monitor the services closely to ensure platform stability. We apologize for any inconvenience this may have caused.

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Started May 17, 2026, 01:45 PM UTC· resolved May 17, 2026, 04:20 PM UTC

1. investigating May 17, 2026, 01:45 PM UTC

   **Incident: NLP Service Degradation in JKT Region** We are currently experiencing an issue impacting NLP services in the JKT region. **Impact:** Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows. **Current Status:** Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible. We are currently investigating this incident..

2. identified May 17, 2026, 03:46 PM UTC

   **Incident: NLP Service Degradation in JKT Region** We are currently experiencing an issue impacting NLP services in the JKT region. **Impact:** Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows. **Current Status:** Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible. We are currently investigating this incident..

3. monitoring May 17, 2026, 04:19 PM UTC

   We implemented a fix and are currently monitoring the result..

4. resolved May 17, 2026, 04:20 PM UTC

   **NLP Service Degradation in JKT Region** The issue impacting NLP services in the JKT region has been resolved. Our teams identified the root cause and implemented mitigation steps to restore normal functionality. Bots in the affected region should now be responding as expected. We will continue to monitor the services closely to ensure platform stability..

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Started Apr 23, 2026, 07:30 AM UTC· resolved Apr 23, 2026, 09:49 AM UTC

1. investigating Apr 23, 2026, 07:30 AM UTC

   We are currently experiencing a service disruption affecting our Engagement service. **Impact:** Notifications are not being delivered as expected. --- Our engineering team is actively investigating the issue and working to identify the root cause. We are prioritizing this and will share updates as soon as we have more information..

2. identified Apr 23, 2026, 07:44 AM UTC

   We are currently experiencing a service disruption affecting our Engagement service. **Impact:** Notifications are not being delivered as expected. --- **Update** The root cause of the issue has been identified. Our team is working on implementing a fix to restore notification delivery at the earliest..

3. monitoring Apr 23, 2026, 07:58 AM UTC

   A fix has been implemented, and notification delivery is being gradually restored. We are closely monitoring the system to ensure stability..

4. resolved Apr 23, 2026, 09:49 AM UTC

   .

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Started Apr 14, 2026, 02:54 PM UTC· resolved Apr 14, 2026, 03:52 PM UTC

1. identified Apr 14, 2026, 02:54 PM UTC

   We are currently experiencing an outage limited to the USA region, which is impacting inbox and analytics modules. Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible..

2. monitoring Apr 14, 2026, 03:10 PM UTC

   We implemented a fix and are currently monitoring the result..

3. resolved Apr 14, 2026, 03:52 PM UTC

   This incident has been resolved..

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Started Apr 03, 2026, 04:40 AM UTC· resolved Apr 03, 2026, 12:27 PM UTC

1. investigating Apr 03, 2026, 04:40 AM UTC

   .

2. monitoring Apr 03, 2026, 08:19 AM UTC

   We are currently seeing a drop in call failures. Microsoft is currently working on a stable resolution..

3. resolved Apr 03, 2026, 12:27 PM UTC

   This incident has been resolved..

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Started Mar 25, 2026, 08:46 AM UTC· resolved Mar 25, 2026, 10:05 AM UTC

1. identified Mar 25, 2026, 08:46 AM UTC

   We are currently experiencing an outage limited to the Jakarta region, which is intermittently impacting inbox module functionalities. This includes slowness, error popups, error page appearances and tags missing. Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible..

2. monitoring Mar 25, 2026, 09:25 AM UTC

   We implemented a fix and are currently monitoring the result..

3. resolved Mar 25, 2026, 10:05 AM UTC

   This incident has been resolved..

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Started Mar 01, 2026, 01:17 PM UTC· resolved Sep 25, 2026, 04:41 AM UTC

1. investigating Mar 01, 2026, 01:17 PM UTC

   **Impact:** We are currently experiencing a service disruption in the MEA region. Bots hosted in this region are impacted and may not function as expected. Users may experience bot unavailability, failed message processing, or no responses. Additionally, the Engage and Inbox modules are also affected. Engage Notifications triggered from this region may fail or not be delivered, and Inbox functionalities such as ticket updates, message visibility, or agent interactions may experience disruptions. **Current Status:** Our engineering teams are actively investigating this with the highest priority and are working to restore all impacted services at the earliest. We will continue to provide timely updates as more information becomes available. We sincerely appreciate your patience and understanding during this time. .

2. identified Mar 01, 2026, 06:12 PM UTC

   **Update:** Engage services are now operating normally. Inbox Chat functionality has also been restored and is back to normal. However, we are currently observing an issue where live chats are not being automatically assigned to available agents. Our team is actively investigating this to ensure normal assignment flow is resumed at the earliest. Our teams are continuing to work on restoring the remaining impacted services, including Workflow, Email Ticketing (Inbox), and Analyze. **Current Status:** Our engineering teams are actively investigating this with the highest priority and are working to fully restore all remaining services at the earliest. We will continue to provide timely updates as more information becomes available. We sincerely appreciate your patience and understanding during this time..

3. identified Mar 02, 2026, 02:12 PM UTC

   **Update:** We are currently experiencing a **complete service disruption** affecting the **Engage** and **Inbox** modules. * Engage services are fully impacted. * Inbox Chat functionality is unavailable. * Live chat assignment is not functioning. Our engineering teams are actively investigating the issue with the highest priority and working towards restoring the services at the earliest. **Current Status:** The issue remains under active investigation. Root cause analysis is in progress, and restoration efforts are ongoing. We are closely monitoring the system to ensure stability once services are restored. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as soon as we have more information..

4. monitoring Sep 25, 2026, 04:40 AM UTC

   We implemented a fix and are currently monitoring the result..

5. resolved Sep 25, 2026, 04:41 AM UTC

   This incident has been resolved..

Read the full incident report →

Started Feb 24, 2026, 04:32 PM UTC· resolved Feb 24, 2026, 05:44 PM UTC

1. identified Feb 24, 2026, 04:32 PM UTC

   Impact: Agents may notice that tags removed from chat tickets reappear after refreshing the page or switching between chats. Regions Impacted: India, Jakarta, Qatar and Saudi Arabia. Current Status: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..

2. monitoring Feb 24, 2026, 05:18 PM UTC

   We have implemented a fix and confirmed that the issue has been resolved. We are continuing to monitor to ensure full stability..

3. resolved Feb 24, 2026, 05:44 PM UTC

   The issue has been resolved. Our teams have confirmed platform stability and will continue monitoring to ensure consistent performance. Thank you for your patience and understanding..

Read the full incident report →

Started Feb 16, 2026, 04:05 AM UTC· resolved Feb 16, 2026, 05:00 AM UTC

1. identified Feb 16, 2026, 04:05 AM UTC

   **Impact:** Intent prediction is intermittently failing for users across the entire bot, resulting in errors such as _“Failed to get prediction”_ or _“Unknown error.”_ This may prevent the bot from correctly understanding user inputs and responding as expected. **Current Status:** Our internal teams are actively investigating this on priority to identify the root cause and restore normal bot functionality. We appreciate your patience and will share the next update as soon as more information becomes available..

2. resolved Feb 16, 2026, 05:00 AM UTC

   This incident has been resolved..

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Started Feb 15, 2026, 06:29 AM UTC· resolved Feb 15, 2026, 10:36 AM UTC

1. identified Feb 15, 2026, 06:29 AM UTC

   **Impact:** Live agent messages are intermittently not being delivered in real time, and in some cases require multiple send attempts or experience processing delays before reaching the end user. **Current Status:** Our internal teams have been engaged and are actively investigating the issue with high priority to identify the root cause and restore normal real-time message delivery. We appreciate your patience and will share the next update as soon as more information becomes available..

2. monitoring Feb 15, 2026, 09:11 AM UTC

   We implemented a fix and are currently monitoring the result..

3. resolved Feb 15, 2026, 10:36 AM UTC

   This incident has been resolved..

Read the full incident report →

Started Feb 11, 2026, 02:28 PM UTC· resolved Feb 11, 2026, 04:11 PM UTC

1. identified Feb 11, 2026, 02:28 PM UTC

   We are currently experiencing a delay in the delivery of WhatsApp notifications. **Impact:** Delivery of WhatsApp template notifications are delayed. **Current Status:** Our internal teams are actively investigating and working to resolve the issue. We appreciate your patience and will share the next update as soon as more information is available..

2. monitoring Feb 11, 2026, 03:26 PM UTC

   A fix has been implemented to address WhatsApp template notification delays. Delivery times are improving, and overall system stability will be restored shortly. We will continue monitoring to ensure consistent notification delivery..

3. resolved Feb 11, 2026, 04:11 PM UTC

   This incident has been resolved..

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Started Feb 10, 2026, 08:00 PM UTC· resolved Feb 10, 2026, 08:00 PM UTC

No vendor updates were posted for this incident.

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Started Feb 07, 2026, 07:11 PM UTC· resolved Feb 07, 2026, 08:21 PM UTC

1. identified Feb 07, 2026, 07:11 PM UTC

   We are currently experiencing a major outage where users across all regions are not able to login to the Cloud Platform. **Current Status**: Our internal teams are actively investigating and working to resolve the issue at the earliest. We appreciate your patience and will share the next update as soon as more information is available..

2. monitoring Feb 07, 2026, 07:26 PM UTC

   We have implemented a fix and users are now able to log in without any issues. We are continuing to monitor the results to ensure stable performance..

3. resolved Feb 07, 2026, 08:21 PM UTC

   The issue preventing users from logging in to the platform has been fully resolved, and all services are now operating normally. Our teams have confirmed platform stability and will continue to monitor performance to ensure ongoing reliability. Thank you for your patience and understanding..

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Started Feb 07, 2026, 01:46 PM UTC· resolved Feb 07, 2026, 05:35 PM UTC

1. identified Feb 07, 2026, 01:46 PM UTC

   We are currently experiencing a partial outage affecting the India region, impacting some live chats. **Impact**: Users may encounter an error page on certain active live chats and are unable to view or send messages. **Current Status**: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..

2. monitoring Feb 07, 2026, 04:33 PM UTC

   We have implemented a fix and confirmed that the issue has been resolved. We are continuing to monitor to ensure full stability..

3. resolved Feb 07, 2026, 05:35 PM UTC

   The error page issue that was blocking some live chats has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue monitoring to ensure consistent performance. Thank you for your patience and understanding..

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Started Feb 07, 2026, 08:06 AM UTC· resolved Feb 08, 2026, 05:30 AM UTC

1. investigating Feb 07, 2026, 08:06 AM UTC

   We are currently experiencing a delay in the delivery of WhatsApp notifications. **Impact:** Delivery of WhatsApp template notifications may be delayed. **Current Status:** Our internal teams are actively investigating and working to resolve the issue. We appreciate your patience and will share the next update as soon as more information is available..

2. identified Feb 07, 2026, 10:08 AM UTC

   Our internal teams have identified the problem and are actively working to resolve it at the earliest. We appreciate your patience and will share the next update as soon as possible..

3. identified Feb 07, 2026, 01:02 PM UTC

   We are actively working on a fix for this incident and monitoring whether the delay times are improving. We appreciate your patience and will share the next update as soon as we have more information..

4. monitoring Feb 07, 2026, 06:00 PM UTC

   A fix has been implemented to address the delay in WhatsApp template notification delivery in the India region. We are currently monitoring the system to ensure message delivery times continue to improve and remain stable..

5. resolved Feb 08, 2026, 05:30 AM UTC

   The issue causing delays in WhatsApp template notification delivery in the India region has now been resolved. Message delivery times have returned to normal, and systems are operating as expected. We will continue to monitor closely to ensure stability. Thank you for your patience while our teams worked on resolving this issue..

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Started Feb 07, 2026, 06:01 AM UTC· resolved Feb 07, 2026, 11:27 AM UTC

1. investigating Feb 07, 2026, 06:01 AM UTC

   We are currently observing a delay in message delivery from agents to users. Messages are being sent; however, delivery may take longer than expected. **Impact:** Agents may notice a lag while sending messages to end users..

2. investigating Feb 07, 2026, 07:15 AM UTC

   **Current Status:** Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..

3. monitoring Feb 07, 2026, 09:53 AM UTC

   We have implemented a fix and are currently monitoring the result..

4. resolved Feb 07, 2026, 11:27 AM UTC

   The issue causing delay in message delivery from agents to users has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding..

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Started Feb 05, 2026, 06:26 PM UTC· resolved Feb 05, 2026, 06:56 PM UTC

1. investigating Feb 05, 2026, 06:26 PM UTC

   We are currently experiencing latency issues with Data Explorer reports in the India and North America regions. This impacts both platform reports and custom reports. **Impact:** Users may experience delays while accessing platform reports available under Data Explorer. **Current Status:** Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..

2. resolved Feb 05, 2026, 06:56 PM UTC

   The latency issue impacting Data Explorer reports has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding..

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Started Feb 05, 2026, 12:41 PM UTC· resolved Feb 05, 2026, 01:06 PM UTC

1. investigating Feb 05, 2026, 12:41 PM UTC

   We are currently experiencing an outage limited to the Jakarta and MEA regions, which is impacting report exports across the platform. This includes Inbox reports and platform reports. Impact: Users are unable to download the exported data and Inbox reports show status as failed. Current Status: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..

2. monitoring Feb 05, 2026, 12:58 PM UTC

   We have implemented a fix and are currently monitoring the results..

3. resolved Feb 05, 2026, 01:06 PM UTC

   The issue impacting report exports across the platform has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding..

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Started Jan 09, 2026, 07:56 AM UTC· resolved Jan 09, 2026, 09:04 AM UTC

1. investigating Jan 09, 2026, 07:56 AM UTC

   We are currently experiencing an outage limited to the India region, which is impacting message delivery across the platform. This includes bot messages, user messages, and notification statuses. **Impact**: Users are unable to receive messages from bots. Additionally, both bots and agents are unable to send messages to users, and notifications are also affected. **Current Status:** Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible..

2. monitoring Jan 09, 2026, 08:28 AM UTC

   We have implemented a fix for the issue impacting message delivery. The system is currently being closely monitored to ensure stability. We will continue to observe the platform and share further updates as needed. Thank you for your patience..

3. resolved Jan 09, 2026, 09:04 AM UTC

   The issue impacting message delivery has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding..

Read the full incident report →

Started Dec 21, 2025, 03:00 PM UTC· resolved Dec 21, 2025, 04:56 PM UTC

1. identified Dec 21, 2025, 03:00 PM UTC

   We are currently experiencing latency and loading issues in the Inbox module due to a high database load on the JKT server. **Impact**: Users are currently unable to access the Inbox platform. The entire Inbox module is affected and not functioning as expected. **Current Status:** Our engineering teams are actively working to mitigate the issue and restore normal service at the earliest. Further updates will be shared once the system is stabilized..

2. resolved Dec 21, 2025, 04:56 PM UTC

   The Inbox latency and loading issue caused by high database load on the JKT server has been resolved. **Impact:** During the incident, users were unable to access the Inbox module. **Resolution:** The issue has been successfully addressed, and the Inbox platform is now fully operational. Systems are stable and functioning as expected, and monitoring remains in place..

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Started Dec 19, 2025, 04:13 PM UTC· resolved Dec 20, 2025, 03:10 PM UTC

1. investigating Dec 19, 2025, 04:13 PM UTC

   We are again experiencing intermittent network issues due to an ongoing outage at Cloudflare. This issue is impacting our platform’s availability. Impact: Users are intermittently unable to access the platform at this time. Both Live Agent and Virtual Agent experiences are intermittently unavailable. Current Status: Cloudflare is actively investigating this issue. For more details please follow their status page .

2. monitoring Dec 19, 2025, 05:45 PM UTC

   Cloudflare has implemented a fix and they are monitoring the results..

3. resolved Dec 20, 2025, 03:10 PM UTC

   The earlier intermittent service disruption caused by a Cloudflare outage has been fully resolved. Cloudflare has confirmed that all systems are stable and operational. We will continue to monitor the system closely on our end to ensure stability..

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Started Dec 05, 2025, 09:01 AM UTC· resolved Dec 05, 2025, 09:13 AM UTC

1. identified Dec 05, 2025, 09:01 AM UTC

   We are currently experiencing a service disruption due to an ongoing outage at Cloudflare. This issue is impacting our platform’s availability. **Impact:** Users are unable to access the platform at this time. Both Live Agent and Virtual Agent experiences are currently unavailable. **Current Status:** Our teams are actively working with Cloudflare to resolve the issue and restore full functionality as soon as possible. We will provide updates as we receive more information. for more details please follow their status page .

2. resolved Dec 05, 2025, 09:13 AM UTC

   The earlier service disruption caused by a Cloudflare outage has now been resolved. **Impact Recap:** Some users were unable to access the platform, and both Live Agent and Virtual Agent services were temporarily unavailable. **Resolution:** Cloudflare has restored their services, and our platform is now fully operational. All functionalities have returned to normal. We will continue to monitor the system closely to ensure stability..

Read the full incident report →