Yellow AI incident
We are currently experiencing delays in the real-time delivery of live agent messages-IND Region
Resolved after 4 hours 7 minutes, on February 15, 2026.
We implemented a fix and are currently monitoring the result..
Update timeline
- identified Feb 15, 2026, 06:29 AM UTC
**Impact:** Live agent messages are intermittently not being delivered in real time, and in some cases require multiple send attempts or experience processing delays before reaching the end user. **Current Status:** Our internal teams have been engaged and are actively investigating the issue with high priority to identify the root cause and restore normal real-time message delivery. We appreciate your patience and will share the next update as soon as more information becomes available..
- monitoring Feb 15, 2026, 09:11 AM UTC
We implemented a fix and are currently monitoring the result..
- resolved Feb 15, 2026, 10:36 AM UTC
This incident has been resolved..
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