Resolved after 11 minutes, on December 5, 2025.
The earlier service disruption caused by a Cloudflare outage has now been resolved. **Impact Recap:** Some users were unable to access the platform, and both Live Agent and Virtual Agent services were temporarily unavailable. **Resolution:** Cloudflare has restored their services, and our platform is now fully operational. All functionalities have returned to normal. We will continue to monitor the system closely to ensure stability..
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Update timeline
- identified Dec 05, 2025, 09:01 AM UTC
We are currently experiencing a service disruption due to an ongoing outage at Cloudflare. This issue is impacting our platform’s availability. **Impact:** Users are unable to access the platform at this time. Both Live Agent and Virtual Agent experiences are currently unavailable. **Current Status:** Our teams are actively working with Cloudflare to resolve the issue and restore full functionality as soon as possible. We will provide updates as we receive more information. for more details please follow their status page .
- resolved Dec 05, 2025, 09:13 AM UTC
The earlier service disruption caused by a Cloudflare outage has now been resolved. **Impact Recap:** Some users were unable to access the platform, and both Live Agent and Virtual Agent services were temporarily unavailable. **Resolution:** Cloudflare has restored their services, and our platform is now fully operational. All functionalities have returned to normal. We will continue to monitor the system closely to ensure stability..
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