Yellow AI incident
We are currently experiencing an issue with intent prediction across the bot. - IND Region
Resolved after 55 minutes, on February 16, 2026.
**Impact:** Intent prediction is intermittently failing for users across the entire bot, resulting in errors such as _“Failed to get prediction”_ or _“Unknown error.”_ This may prevent the bot from correctly understanding user inputs and responding as expected. **Current Status:** Our internal teams are actively investigating this on priority to identify the root cause and restore normal bot functionality. We appreciate your patience and will share the next update as soon as more information becomes available..
Update timeline
- identified Feb 16, 2026, 04:05 AM UTC
**Impact:** Intent prediction is intermittently failing for users across the entire bot, resulting in errors such as _“Failed to get prediction”_ or _“Unknown error.”_ This may prevent the bot from correctly understanding user inputs and responding as expected. **Current Status:** Our internal teams are actively investigating this on priority to identify the root cause and restore normal bot functionality. We appreciate your patience and will share the next update as soon as more information becomes available..
- resolved Feb 16, 2026, 05:00 AM UTC
This incident has been resolved..
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