Is Yellow AI down?

Last checked 4m ago
Current status
Yellow AI is down

Active incident: Complete Service Outage – MEA Region

Official status page: https://status.yellow.ai · Polled every 5 minutes · 119 components tracked

Yellow AI is reporting a major outage right now (last checked 4m ago). 1 active incident on the official status page.

Real-time Yellow AI status, recent outages, and incident history — pulled directly from Yellow AI's official status page at https://status.yellow.ai every 5 minutes. Pingoru tracks 119 Yellow AI services and has captured 7 incidents in the last 90 days (98.84% uptime). Get email, Slack, Discord, or webhook alerts the moment Yellow AI reports a new incident — free for 5 monitors, no credit card.

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Yellow AI uptime 98.84% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 104d 5h
    Started Mar 01, 2026, 01:17 PM UTC
    Yellow.aiMEAMEAMEAMEAMEAMEAMEAMEAMEA
    Timeline · 3 updates
    • investigating · Mar 01, 2026, 01:17 PM UTC

      **Impact:** We are currently experiencing a service disruption in the MEA region. Bots hosted in this region are impacted and may not function as expected. Users may experience bot unavailability, failed message processing, or no responses. Additionally, the Engage and Inbox modules are also affected. Engage Notifications triggered from this region may fail or not be delivered, and Inbox functionalities such as ticket updates, message visibility, or agent interactions may experience disruptions. **Current Status:** Our engineering teams are actively investigating this with the highest priority and are working to restore all impacted services at the earliest. We will continue to provide timely updates as more information becomes available. We sincerely appreciate your patience and understanding during this time.

    • identified · Mar 01, 2026, 06:12 PM UTC

      **Update:** Engage services are now operating normally. Inbox Chat functionality has also been restored and is back to normal. However, we are currently observing an issue where live chats are not being automatically assigned to available agents. Our team is actively investigating this to ensure normal assignment flow is resumed at the earliest. Our teams are continuing to work on restoring the remaining impacted services, including Workflow, Email Ticketing (Inbox), and Analyze. **Current Status:** Our engineering teams are actively investigating this with the highest priority and are working to fully restore all remaining services at the earliest. We will continue to provide timely updates as more information becomes available. We sincerely appreciate your patience and understanding during this time.

    • identified · Mar 02, 2026, 02:12 PM UTC

      **Update:** We are currently experiencing a **complete service disruption** affecting the **Engage** and **Inbox** modules. * Engage services are fully impacted. * Inbox Chat functionality is unavailable. * Live chat assignment is not functioning. Our engineering teams are actively investigating the issue with the highest priority and working towards restoring the services at the earliest. **Current Status:** The issue remains under active investigation. Root cause analysis is in progress, and restoration efforts are ongoing. We are closely monitoring the system to ensure stability once services are restored. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as soon as we have more information.

    Latest: **Update:** We are currently experiencing a **complete service disruption** affecting the **Engage** and **Inbox** modules. * Engage services are fully impacted. * Inbox Chat funct…

Recent outages & incidents

Past 90 days
  1. Resolved 3h 26m
    Started Jun 12, 2026, 02:13 PM UTC · Resolved Jun 12, 2026, 05:40 PM UTC
    INDINDINDINDINDINDINDINDINDIND
    Timeline · 3 updates
    • investigating · Jun 12, 2026, 02:13 PM UTC

      All channels related to Meta — including WhatsApp, Instagram, and Facebook Messenger — are experiencing disruption. Our internal teams are coordinating with the concerned team to resolve the issue at the earliest. We appreciate your patience and will share the next update as soon as possible.

    • identified · Jun 12, 2026, 02:43 PM UTC

      Meta has identified high levels of disruption impacting the WhatsApp Cloud API. Their engineering teams are actively investigating the issue. They have indicated that they will provide another update within 1 hour or sooner if additional information becomes available. To track live updates directly from Meta, please refer to their status page: [Meta Status Page](https://metastatus.com/whatsapp-business-api)

    • resolved · Jun 12, 2026, 05:40 PM UTC

      Meta has confirmed that the services have now been fully restored. Bots in all regions should now be functioning as expected. We will continue to monitor the services closely to ensure platform stability. We apologize for any inconvenience this may have caused.

    Latest: Meta has confirmed that the services have now been fully restored. Bots in all regions should now be functioning as expected. We will continue to monitor the services closely to en…

  2. Resolved 2h 35m
    Started May 17, 2026, 01:45 PM UTC · Resolved May 17, 2026, 04:20 PM UTC
    JKT
    Timeline · 4 updates
    • investigating · May 17, 2026, 01:45 PM UTC

      **Incident: NLP Service Degradation in JKT Region** We are currently experiencing an issue impacting NLP services in the JKT region. **Impact:** Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows. **Current Status:** Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible. We are currently investigating this incident.

    • identified · May 17, 2026, 03:46 PM UTC

      **Incident: NLP Service Degradation in JKT Region** We are currently experiencing an issue impacting NLP services in the JKT region. **Impact:** Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows. **Current Status:** Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible. We are currently investigating this incident.

    • monitoring · May 17, 2026, 04:19 PM UTC

      We implemented a fix and are currently monitoring the result.

    • resolved · May 17, 2026, 04:20 PM UTC

      **NLP Service Degradation in JKT Region** The issue impacting NLP services in the JKT region has been resolved. Our teams identified the root cause and implemented mitigation steps to restore normal functionality. Bots in the affected region should now be responding as expected. We will continue to monitor the services closely to ensure platform stability.

    Latest: **NLP Service Degradation in JKT Region** The issue impacting NLP services in the JKT region has been resolved. Our teams identified the root cause and implemented mitigation steps…

  3. Resolved 2h 19m
    Started Apr 23, 2026, 07:30 AM UTC · Resolved Apr 23, 2026, 09:49 AM UTC
    Yellow.aiIND
    Timeline · 3 updates
    • investigating · Apr 23, 2026, 07:30 AM UTC

      We are currently experiencing a service disruption affecting our Engagement service. **Impact:** Notifications are not being delivered as expected. --- Our engineering team is actively investigating the issue and working to identify the root cause. We are prioritizing this and will share updates as soon as we have more information.

    • identified · Apr 23, 2026, 07:44 AM UTC

      We are currently experiencing a service disruption affecting our Engagement service. **Impact:** Notifications are not being delivered as expected. --- **Update** The root cause of the issue has been identified. Our team is working on implementing a fix to restore notification delivery at the earliest.

    • monitoring · Apr 23, 2026, 07:58 AM UTC

      A fix has been implemented, and notification delivery is being gradually restored. We are closely monitoring the system to ensure stability.

    Latest: A fix has been implemented, and notification delivery is being gradually restored. We are closely monitoring the system to ensure stability.

  4. Resolved
    Started Apr 14, 2026, 02:54 PM UTC · Resolved Apr 14, 2026, 02:54 PM UTC
    Yellow.ai
  5. Resolved
    Started Apr 03, 2026, 04:40 AM UTC · Resolved Apr 03, 2026, 04:40 AM UTC
    Yellow.ai

See the full Yellow AI outage history

2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 6 incidents View full outage history →