Yellow AI incident

Elevated 503 Errors in EURO Region

Major Resolved

Yellow AI experienced a major incident on September 11, 2026 affecting Knowledge Base (EURO) and Analyze (EURO) and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 07:02 PM UTC
Resolved
Sep 11, 2026, 07:27 PM UTC
Duration
25m
Detected by Pingoru
Sep 11, 2026, 07:02 PM UTC

Affected components

Knowledge Base (EURO)Analyze (EURO)Bot Executor (EURO)Analytics & Insights (EURO)Live Agent/Inbox (EURO)Workflow/Agent Builder (EURO)

Update timeline

  1. investigating Sep 11, 2026, 07:02 PM UTC

    We are currently investigating an issue in the **R5 region** that is causing elevated **503 Service Unavailable errors** across multiple services and API endpoints. Customers may experience intermittent failures when accessing affected services and pages on our platform. Our engineering teams are actively investigating the issue and working to restore normal service availability. We will provide further updates as more information becomes available.

  2. resolved Sep 11, 2026, 07:27 PM UTC

    The issue affecting multiple services and API endpoints in the **EURO region** has been resolved. Services have returned to normal operation, and we are continuing to monitor the region to ensure sustained stability. We apologize for the disruption and appreciate your patience while we worked to restore service.