Yellow AI incident
Tags removed reappear after refresh or switching between chats
Resolved after 1 hour 12 minutes, on February 24, 2026.
The issue has been resolved. Our teams have confirmed platform stability and will continue monitoring to ensure consistent performance. Thank you for your patience and understanding..
Update timeline
- identified Feb 24, 2026, 04:32 PM UTC
Impact: Agents may notice that tags removed from chat tickets reappear after refreshing the page or switching between chats. Regions Impacted: India, Jakarta, Qatar and Saudi Arabia. Current Status: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..
- monitoring Feb 24, 2026, 05:18 PM UTC
We have implemented a fix and confirmed that the issue has been resolved. We are continuing to monitor to ensure full stability..
- resolved Feb 24, 2026, 05:44 PM UTC
The issue has been resolved. Our teams have confirmed platform stability and will continue monitoring to ensure consistent performance. Thank you for your patience and understanding..
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