Yellow AI incident

Users not able to login to Yellow.ai - All Regions

Major

Resolved after 1 hour 59 minutes, affecting Live Agent/Inbox (IND) and User Authentication (IND) and 1 more, on October 9, 2026.

monitoring Oct 09, 2026, 10:39 AM UTC

We have implemented a fix and are currently monitoring the result.

Started: Oct 09, 2026, 10:07 AM UTC
Resolved: Oct 09, 2026, 12:06 PM UTC
Duration: 1h 59m
Detected by Pingoru: Oct 09, 2026, 10:07 AM UTC

Affected components

Live Agent/Inbox (IND)User Authentication (IND)User Authentication (JKT)Live Agent/Inbox (MEA)User Authentication (MEA)Live Agent/Inbox (JKT)Live Agent/Inbox (SING)User Authentication (SING)User Authentication (EURO)Live Agent/Inbox (USA)

Update timeline

identified Oct 09, 2026, 10:07 AM UTC

We are currently experiencing a major outage where users across all regions are not able to login to the Platform. **Current Status**: Our internal teams are actively investigating and working to resolve the issue at the earliest. We appreciate your patience and will share the next update as soon as more information is available.
monitoring Oct 09, 2026, 10:39 AM UTC

We have implemented a fix and are currently monitoring the result.
resolved Oct 09, 2026, 12:06 PM UTC

This incident has been resolved.

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