Yellow AI incident
Error Page displayed on some Live Chats (India Region)
Resolved after 3 hours 49 minutes, on February 7, 2026.
The error page issue that was blocking some live chats has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue monitoring to ensure consistent performance. Thank you for your patience and understanding..
Update timeline
- identified Feb 07, 2026, 01:46 PM UTC
We are currently experiencing a partial outage affecting the India region, impacting some live chats. **Impact**: Users may encounter an error page on certain active live chats and are unable to view or send messages. **Current Status**: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..
- monitoring Feb 07, 2026, 04:33 PM UTC
We have implemented a fix and confirmed that the issue has been resolved. We are continuing to monitor to ensure full stability..
- resolved Feb 07, 2026, 05:35 PM UTC
The error page issue that was blocking some live chats has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue monitoring to ensure consistent performance. Thank you for your patience and understanding..
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