Resolved after 5 hours 26 minutes, on February 7, 2026.
The issue causing delay in message delivery from agents to users has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding..
Update timeline
- investigating Feb 07, 2026, 06:01 AM UTC
We are currently observing a delay in message delivery from agents to users. Messages are being sent; however, delivery may take longer than expected. **Impact:** Agents may notice a lag while sending messages to end users..
- investigating Feb 07, 2026, 07:15 AM UTC
**Current Status:** Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..
- monitoring Feb 07, 2026, 09:53 AM UTC
We have implemented a fix and are currently monitoring the result..
- resolved Feb 07, 2026, 11:27 AM UTC
The issue causing delay in message delivery from agents to users has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding..
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