Resolved after 42 minutes, on September 15, 2026.
**Impact:** AI agents in the USA region were unavailable and unable to process end-user requests during the incident. **Resolved:** The issue affecting the worker service in the USA region has been mitigated, and AI agents are now processing requests as expected. We are continuing to monitor the region to ensure service stability..
Update timeline
- identified Sep 15, 2026, 03:05 PM UTC
**Impact:** Customers using AI agents in the USA region may experience service disruption, with bots not responding to end-user requests. **Identified:** We have identified an issue affecting the worker service in the USA region, which is preventing AI agents from processing requests as expected. Our engineering team is actively working to restore the service. We will provide further updates as we make progress..
- resolved Sep 15, 2026, 03:40 PM UTC
This incident has been resolved..
- resolved Sep 15, 2026, 03:47 PM UTC
**Impact:** AI agents in the USA region were unavailable and unable to process end-user requests during the incident. **Resolved:** The issue affecting the worker service in the USA region has been mitigated, and AI agents are now processing requests as expected. We are continuing to monitor the region to ensure service stability..
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