Yellow AI incident
Intermittent Cloudflare Outage Impacting Platform Availability
Resolved after 22 hours 56 minutes, on December 19, 2025.
The earlier intermittent service disruption caused by a Cloudflare outage has been fully resolved. Cloudflare has confirmed that all systems are stable and operational. We will continue to monitor the system closely on our end to ensure stability..
Update timeline
- investigating Dec 19, 2025, 04:13 PM UTC
We are again experiencing intermittent network issues due to an ongoing outage at Cloudflare. This issue is impacting our platform’s availability. Impact: Users are intermittently unable to access the platform at this time. Both Live Agent and Virtual Agent experiences are intermittently unavailable. Current Status: Cloudflare is actively investigating this issue. For more details please follow their status page .
- monitoring Dec 19, 2025, 05:45 PM UTC
Cloudflare has implemented a fix and they are monitoring the results..
- resolved Dec 20, 2025, 03:10 PM UTC
The earlier intermittent service disruption caused by a Cloudflare outage has been fully resolved. Cloudflare has confirmed that all systems are stable and operational. We will continue to monitor the system closely on our end to ensure stability..
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