Yellow AI incident

Meta Services Outage – All Regions

Major Resolved

Yellow AI experienced a major incident on June 12, 2026 affecting User360 (IND) and Live Agent/Inbox (IND) and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 02:13 PM UTC
Resolved
Jun 12, 2026, 05:40 PM UTC
Duration
3h 26m
Detected by Pingoru
Jun 12, 2026, 02:13 PM UTC

Affected components

User360 (IND)Live Agent/Inbox (IND)Analyze (IND)Voice (IND)Message Delivery (IND)AI & NLP (IND)Analytics & Insights (IND)WhatsApp (IND)User Authentication (IND)Workflow/Agent Builder (IND)

Update timeline

  1. investigating Jun 12, 2026, 02:13 PM UTC

    All channels related to Meta — including WhatsApp, Instagram, and Facebook Messenger — are experiencing disruption. Our internal teams are coordinating with the concerned team to resolve the issue at the earliest. We appreciate your patience and will share the next update as soon as possible.

  2. identified Jun 12, 2026, 02:43 PM UTC

    Meta has identified high levels of disruption impacting the WhatsApp Cloud API. Their engineering teams are actively investigating the issue. They have indicated that they will provide another update within 1 hour or sooner if additional information becomes available. To track live updates directly from Meta, please refer to their status page: [Meta Status Page](https://metastatus.com/whatsapp-business-api)

  3. resolved Jun 12, 2026, 05:40 PM UTC

    Meta has confirmed that the services have now been fully restored. Bots in all regions should now be functioning as expected. We will continue to monitor the services closely to ensure platform stability. We apologize for any inconvenience this may have caused.