Resolved after 1 hour 56 minutes, on December 21, 2025.
The Inbox latency and loading issue caused by high database load on the JKT server has been resolved. **Impact:** During the incident, users were unable to access the Inbox module. **Resolution:** The issue has been successfully addressed, and the Inbox platform is now fully operational. Systems are stable and functioning as expected, and monitoring remains in place..
Update timeline
- identified Dec 21, 2025, 03:00 PM UTC
We are currently experiencing latency and loading issues in the Inbox module due to a high database load on the JKT server. **Impact**: Users are currently unable to access the Inbox platform. The entire Inbox module is affected and not functioning as expected. **Current Status:** Our engineering teams are actively working to mitigate the issue and restore normal service at the earliest. Further updates will be shared once the system is stabilized..
- resolved Dec 21, 2025, 04:56 PM UTC
The Inbox latency and loading issue caused by high database load on the JKT server has been resolved. **Impact:** During the incident, users were unable to access the Inbox module. **Resolution:** The issue has been successfully addressed, and the Inbox platform is now fully operational. Systems are stable and functioning as expected, and monitoring remains in place..
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