Yellow AI Outage History

We are currently experiencing a major outage where users across all regions are not able to login to the Platform. **Current Status**: Our internal teams are actively investigating and working to resolve the issue at the earliest. We appreciate your patience and will share the next update as soon as more information is available.

**Impact:** Customers using AI agents in the USA region may experience service disruption, with bots not responding to end-user requests. **Identified:** We have identified an issue affecting the worker service in the USA region, which is preventing AI agents from processing requests as expected. Our engineering team is actively working to restore the service. We will provide further updates as we make progress..

Meta has identified high levels of disruption impacting the WhatsApp Cloud API. Their engineering teams are actively investigating the issue. They have indicated that they will provide another update within 1 hour or sooner if additional information becomes available. To track live updates directly from Meta, please refer to their status page: [Meta Status Page](https://metastatus.com/whatsapp-business-api)

**Incident: NLP Service Degradation in JKT Region** We are currently experiencing an issue impacting NLP services in the JKT region. **Impact:** Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows. **Current Status:** Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible. We are currently investigating this incident..

We are currently experiencing a service disruption affecting our Engagement service. **Impact:** Notifications are not being delivered as expected. --- **Update** The root cause of the issue has been identified. Our team is working on implementing a fix to restore notification delivery at the earliest..

We are currently experiencing an outage limited to the USA region, which is impacting inbox and analytics modules. Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible..

We are currently experiencing an outage limited to the Jakarta region, which is intermittently impacting inbox module functionalities. This includes slowness, error popups, error page appearances and tags missing. Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible..

**Update:** Engage services are now operating normally. Inbox Chat functionality has also been restored and is back to normal. However, we are currently observing an issue where live chats are not being automatically assigned to available agents. Our team is actively investigating this to ensure normal assignment flow is resumed at the earliest. Our teams are continuing to work on restoring the remaining impacted services, including Workflow, Email Ticketing (Inbox), and Analyze. **Current Status:** Our engineering teams are actively investigating this with the highest priority and are working to fully restore all remaining services at the earliest. We will continue to provide timely updates as more information becomes available. We sincerely appreciate your patience and understanding during this time..

**Update:** We are currently experiencing a **complete service disruption** affecting the **Engage** and **Inbox** modules. * Engage services are fully impacted. * Inbox Chat functionality is unavailable. * Live chat assignment is not functioning. Our engineering teams are actively investigating the issue with the highest priority and working towards restoring the services at the earliest. **Current Status:** The issue remains under active investigation. Root cause analysis is in progress, and restoration efforts are ongoing. We are closely monitoring the system to ensure stability once services are restored. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as soon as we have more information..

Impact: Agents may notice that tags removed from chat tickets reappear after refreshing the page or switching between chats. Regions Impacted: India, Jakarta, Qatar and Saudi Arabia. Current Status: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..

**Impact:** Intent prediction is intermittently failing for users across the entire bot, resulting in errors such as _“Failed to get prediction”_ or _“Unknown error.”_ This may prevent the bot from correctly understanding user inputs and responding as expected. **Current Status:** Our internal teams are actively investigating this on priority to identify the root cause and restore normal bot functionality. We appreciate your patience and will share the next update as soon as more information becomes available..

**Impact:** Live agent messages are intermittently not being delivered in real time, and in some cases require multiple send attempts or experience processing delays before reaching the end user. **Current Status:** Our internal teams have been engaged and are actively investigating the issue with high priority to identify the root cause and restore normal real-time message delivery. We appreciate your patience and will share the next update as soon as more information becomes available..

We are currently experiencing a delay in the delivery of WhatsApp notifications. **Impact:** Delivery of WhatsApp template notifications are delayed. **Current Status:** Our internal teams are actively investigating and working to resolve the issue. We appreciate your patience and will share the next update as soon as more information is available..

We are currently experiencing a major outage where users across all regions are not able to login to the Cloud Platform. **Current Status**: Our internal teams are actively investigating and working to resolve the issue at the earliest. We appreciate your patience and will share the next update as soon as more information is available..

We are currently experiencing a partial outage affecting the India region, impacting some live chats. **Impact**: Users may encounter an error page on certain active live chats and are unable to view or send messages. **Current Status**: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..

Our internal teams have identified the problem and are actively working to resolve it at the earliest. We appreciate your patience and will share the next update as soon as possible..

We are actively working on a fix for this incident and monitoring whether the delay times are improving. We appreciate your patience and will share the next update as soon as we have more information..

We are currently experiencing latency and loading issues in the Inbox module due to a high database load on the JKT server. **Impact**: Users are currently unable to access the Inbox platform. The entire Inbox module is affected and not functioning as expected. **Current Status:** Our engineering teams are actively working to mitigate the issue and restore normal service at the earliest. Further updates will be shared once the system is stabilized..

We are currently experiencing a service disruption due to an ongoing outage at Cloudflare. This issue is impacting our platform’s availability. **Impact:** Users are unable to access the platform at this time. Both Live Agent and Virtual Agent experiences are currently unavailable. **Current Status:** Our teams are actively working with Cloudflare to resolve the issue and restore full functionality as soon as possible. We will provide updates as we receive more information. for more details please follow their status page .