Xero Developer Platform Outage History

Xero Developer Platform had 17 outages in the last 2 years totaling 338h 29m of downtime — averaging 0.7 incidents per month.

There were 17 Xero Developer Platform outages since July 30, 2024 totaling 338h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.developer.xero.com

Minor May 10, 2026

Global: API - some customers may be experiencing an issue using the API due to a current issue with Xero.

Detected by Pingoru: May 10, 2026, 11:57 PM UTC
Resolved: May 18, 2026, 03:40 AM UTC
Duration: 7d 3h

Affected: Accounting APIFiles APIPayroll APIBankfeeds APIXero HQ APIAssets APIXero Practice Manager API

Timeline · 6 updates

investigating May 10, 2026, 11:57 PM UTC

We are aware our API customers trying to integrate or use the Xero API are experiencing issues. Our team is investigating this with urgency.
investigating May 11, 2026, 12:07 AM UTC

We're seeing recovery of our systems, and are continuing to investigate this issue.
monitoring May 11, 2026, 12:36 AM UTC

Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track. We apologise for any inconvenience this has caused and appreciate your patience during this time.
monitoring May 11, 2026, 03:23 AM UTC

We are continuing to monitor for any further issues.
monitoring May 15, 2026, 01:21 AM UTC

We're aware of an outage affecting customers between 12:21 and 12:24 AM UTC. Xero is now stable and operating normally. We're sorry for the disruption, particularly given the recent outages. Our engineering team is monitoring closely and will update this page if anything changes.
resolved May 18, 2026, 03:40 AM UTC

Xero is now stable and all customers should be able to use the platform normally. We have not observed any further disruption since our last update and are confident the platform is operating as expected. We sincerely apologise for the series of incidents over the past week and the impact this has had on your business. We know how much you rely on Xero, and we did not meet the standard you deserve.

Read the full incident report →

Major October 20, 2025

Global: Some customers are experiencing errors and slowness when accessing the API

Detected by Pingoru: Oct 20, 2025, 08:56 PM UTC
Resolved: Oct 21, 2025, 08:50 AM UTC
Duration: 11h 53m

Affected: Accounting APIFiles APIPayroll APIBankfeeds APIXero HQ APIAssets APIXero Practice Manager API

Timeline · 4 updates

investigating Oct 20, 2025, 08:56 PM UTC

Some customers continue to experience slowness and issues when accessing the API with Xero due to an global issue with Amazon Web Services (AWS). AWS is a Xero third-party provider, and are working to rectify with urgency. Some customers can successfully login to Xero and we are monitoring. We thank customers for their patience.
investigating Oct 20, 2025, 08:57 PM UTC

We are continuing to work on resolving the impacts of the AWS issue, and some customers are successfully connecting with Xero APIs. We are monitoring the results. Customers may still experience general slowness and errors. We appreciate your ongoing patience during this time. Status Last Reviewed: 2:44 UTC
monitoring Oct 21, 2025, 05:10 AM UTC

Our technical teams have observed a return of normal services and we're monitoring for any remaining impact. We'll continue to monitor this issue for our customers, and want to thank you for your patience during this time. Status Last Reviewed: 5:09 UTC
resolved Oct 21, 2025, 08:50 AM UTC

Status Last Reviewed: 8:48 UTC

Read the full incident report →

Notice October 20, 2025

Global: We are aware of an issue preventing some connections to Xero’s Public APIs

Detected by Pingoru: Oct 20, 2025, 08:57 AM UTC
Resolved: Oct 20, 2025, 11:56 AM UTC
Duration: 2h 59m

Affected: Accounting APIDeveloper CentreFeedback ForumFiles APIPayroll APIApp CentreBankfeeds APIWebhooksXero HQ APIAssets APIXero Practice Manager API

Timeline · 3 updates

identified Oct 20, 2025, 08:57 AM UTC

We’re aware of an issue preventing some connections to Xero’s Public APIs. This is related to an issue with our third-party provider, Amazon Web Services (AWS), who are investigating with urgency. Status Last Reviewed: 9.38am UTC
monitoring Oct 20, 2025, 10:09 AM UTC

Some customers are now successfully connecting to Xero’s Public APIs. AWS has reported recovery across most of their impacted services. We thank customers for their patience. Status Last Reviewed: 11.36am UTC
resolved Oct 20, 2025, 11:56 AM UTC

Our team has resolved the issue impacting customers connecting to Xero’s Public APIs. This related to an issue affecting our third party supplier, Amazon Web Services (AWS). This issue has now been resolved. We thank customers for their patience during this time.

Read the full incident report →

Major August 15, 2025

Global: API - Users may not be receiving webhooks

Detected by Pingoru: Aug 15, 2025, 12:51 AM UTC
Resolved: Aug 15, 2025, 01:55 AM UTC
Duration: 1h 3m

Affected: Webhooks

Timeline · 5 updates

investigating Aug 15, 2025, 12:38 AM UTC

We are aware API users may not be receiving webhooks as expected. Our team is investigating this with urgency. Status Last Reviewed: 12:37am UTC.
investigating Aug 15, 2025, 12:51 AM UTC

We are continuing to investigate this issue.
identified Aug 15, 2025, 01:24 AM UTC

We have identified what is impacting API users may from receiving webhooks as expected. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 1:40am UTC
monitoring Aug 15, 2025, 01:47 AM UTC

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 1:46am UTC
resolved Aug 15, 2025, 01:55 AM UTC

Our team has resolved the issue impacting some customers trying to received webhooks via the Xero API. We apologise for any inconvenience this has caused. This was due to a certificate issue, and we've restored service.

Read the full incident report →

Minor July 31, 2025

Global: Authorising app connections

Detected by Pingoru: Jul 31, 2025, 01:17 PM UTC
Resolved: Jul 31, 2025, 03:49 PM UTC
Duration: 2h 31m

Affected: Accounting API

Timeline · 2 updates

investigating Jul 31, 2025, 01:17 PM UTC

We are currently investigating an issue with the AuthEventId that is returned when using the Connections endpoint. Apps may encounter issues when a user attempts to authorise an app connection.
resolved Jul 31, 2025, 03:49 PM UTC

Our team has resolved the issue impacting a user attempts to authorise an app connection. This was caused by a recent release and has now been rolled back by our product team. Any users that were unable to connect prior to the resolution should now be able to connect. If they are still experiencing issues we would ask you to advise them to: Navigate to the Settings > Connected apps screen within Xero Locate your app Click the disconnect button They should then re-attempt the connection process from within your interface. We apologise for any inconvenience caused.

Read the full incident report →

Minor July 7, 2025

Global: API Webhooks - API users not receiving webhooks

Detected by Pingoru: Jul 07, 2025, 11:33 PM UTC
Resolved: Jul 08, 2025, 12:19 AM UTC
Duration: 46m

Affected: Webhooks

Timeline · 3 updates

identified Jul 07, 2025, 11:33 PM UTC

We have identified what is preventing global API users trying to receive webhooks. We understand that as a result you will not receive notifications of updates. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 11:32pm UTC
monitoring Jul 07, 2025, 11:38 PM UTC

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:38pm UTC
resolved Jul 08, 2025, 12:19 AM UTC

Our team has resolved the issue impacting global API users trying to retrieve webhooks. We apologise for any inconvenience this has caused. This was caused by network instability and we've since restored service

Read the full incident report →

Minor June 2, 2025

Global: Webhook delivery issues

Detected by Pingoru: Jun 02, 2025, 01:10 PM UTC
Resolved: Jun 02, 2025, 02:20 PM UTC
Duration: 1h 9m

Affected: Accounting APIFiles APIPayroll APIBankfeeds APIXero HQ APIAssets APIXero Practice Manager API

Timeline · 2 updates

investigating Jun 02, 2025, 01:10 PM UTC

We are aware that some customers might be getting delayed or doubled Webhook deliveries. We are investigating this with urgency.
resolved Jun 02, 2025, 02:20 PM UTC

Our team has resolved the issue causing some customers to have delayed or doubled Webhook deliveries. We apologise for any inconvenience caused.

Read the full incident report →

Notice May 19, 2025

Global: API - delay in transactions being pushed to Xero.

Detected by Pingoru: May 19, 2025, 01:29 AM UTC
Resolved: May 19, 2025, 12:30 AM UTC
Duration: —

Timeline · 1 update

resolved May 19, 2025, 01:29 AM UTC

Our team has resolved the issue impacting some API customers who experienced a delay in trying to push transactions in Xero. We apologise for any inconvenience this has caused. This related to poor network connectivity and our team has restored service.

Read the full incident report →

Notice May 11, 2025

Global: Webhooks are not being delievered

Detected by Pingoru: May 11, 2025, 07:09 PM UTC
Resolved: May 11, 2025, 07:39 PM UTC
Duration: 30m

Affected: Webhooks

Timeline · 3 updates

investigating May 11, 2025, 07:09 PM UTC

We are aware that Webhooks are currently not being delivered. We are investigating this with urgency.
monitoring May 11, 2025, 07:33 PM UTC

Our team has implemented a fix and Webhook delivery has resumed. We are continuing to monitor the results. Status Last Reviewed: 7:33pm UTC.
resolved May 11, 2025, 07:39 PM UTC

Our team has resolved the issue impacting Webhooks from being delivered. A previous issue triggered a limit error, resulting in a full outage. We apologise for any inconvenience.

Read the full incident report →

Notice April 4, 2025

UK> Payroll > Some customers may have encountered SDK errors

Detected by Pingoru: Apr 04, 2025, 04:52 PM UTC
Resolved: Apr 10, 2025, 06:31 AM UTC
Duration: 5d 13h

Timeline · 3 updates

identified Apr 04, 2025, 04:52 PM UTC

We are adding support for a new form of Leave Type(LeaveType) in UK Payroll called Statutory Neonatal Care Pay (StatutoryNeonatalCarePay). This was released earlier this week but not within the public SDKs which may have caused some customers to encounter SDK errors. We have temporarily rolled back the release whilst we work to update the SDKs as a matter of urgency. Status Last Reviewed: 16:50 UTC
monitoring Apr 07, 2025, 03:51 PM UTC

The SDKs have now been updated, we would advise any apps that use the UK Payroll API to update to the latest version as soon as possible. https://developer.xero.com/documentation/sdks-and-tools/libraries/overview/. Status Last Reviewed: 15:51 UTC
resolved Apr 10, 2025, 06:31 AM UTC

Our team has resolved the issue where UK customers experienced errors attempting to add the Leave Type of Statutory Neonatal Care Pay. This was caused by a release which caused customers to experience SDK errors. We apologise for any inconvenience.

Read the full incident report →

Minor February 18, 2025

Global: Xero Files - Issues accessing files

Detected by Pingoru: Feb 18, 2025, 11:24 AM UTC
Resolved: Feb 18, 2025, 12:46 PM UTC
Duration: 1h 21m

Affected: Files API

Timeline · 3 updates

investigating Feb 18, 2025, 11:24 AM UTC

We are aware that some customers trying to use Xero Files are experiencing errors or poor performance. This relates to Xero features that uses files including (but not limited to) expenses, Workpapers, emailing invoices and downloading bills. Our team is investigating this with urgency.
monitoring Feb 18, 2025, 12:04 PM UTC

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 12:04 UTC.
resolved Feb 18, 2025, 12:46 PM UTC

This was caused by a product release, which has been rolled back to resolve customer impact. We apologise for any inconvenience caused.

Read the full incident report →

Notice January 31, 2025

Quotes - customers may be experiencing issues updating quotes in Xero through the API

Detected by Pingoru: Jan 31, 2025, 12:40 AM UTC
Resolved: Jan 31, 2025, 01:33 AM UTC
Duration: 52m

Affected: Accounting API

Timeline · 2 updates

identified Jan 31, 2025, 12:40 AM UTC

We have identified what is preventing API customers trying to pull or push information into Quotes in Xero. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 12:38am UTC
resolved Jan 31, 2025, 01:33 AM UTC

Our team has resolved the issue impacting customers trying to update quotes in Xero via the API. We apologise for any inconvenience this has caused.

Read the full incident report →

Critical September 11, 2024

Global: API - some customers may be experiencing issues trying to call Xero's public API

Detected by Pingoru: Sep 11, 2024, 10:10 PM UTC
Resolved: Sep 11, 2024, 10:18 PM UTC
Duration: 7m

Affected: Accounting API

Timeline · 2 updates

investigating Sep 11, 2024, 10:10 PM UTC

We are aware customers are experiencing errors when calling Xero's public API. Our team is investigating this with urgency. Status Last Reviewed: 10:10pm UTC
resolved Sep 11, 2024, 10:18 PM UTC

Our team has resolved the issue impacting customers trying to call Xero's public API. We apologise for any inconvenience this has caused. This was caused by a product release, and the team implemented a fix to resolve impact.

Read the full incident report →

Major August 26, 2024

Global: API - Customers trying to operate third-party apps may be experiencing errors

Detected by Pingoru: Aug 26, 2024, 12:06 AM UTC
Resolved: Aug 26, 2024, 12:28 AM UTC
Duration: 21m

Affected: Accounting API

Timeline · 2 updates

investigating Aug 26, 2024, 12:06 AM UTC

We are aware customers trying to operate third-party apps may be experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 12:05am UTC
resolved Aug 26, 2024, 12:28 AM UTC

Our team has resolved the issue impacting customers trying to operate third-party apps. We apologise for any inconvenience this has caused. This was caused by a product release which has been rolled back to resolve the issue. We apologise for the inconvenience caused.

Read the full incident report →

Critical August 15, 2024

Global: Xero Practice Manager API - APIs failing

Detected by Pingoru: Aug 15, 2024, 03:45 AM UTC
Resolved: Aug 15, 2024, 04:09 AM UTC
Duration: 23m

Affected: Xero Practice Manager API

Timeline · 3 updates

identified Aug 15, 2024, 03:45 AM UTC

We have identified what is impacting global customers trying to utilise the Xero Practice Manager APIs. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 3:45am UTC
monitoring Aug 15, 2024, 03:55 AM UTC

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 3:55am UTC
resolved Aug 15, 2024, 04:09 AM UTC

Our team has resolved the issue impacting global customers trying utilise the Xero Practice Manager APIs. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

Read the full incident report →

Minor August 4, 2024

Global: API - Edits to client configurations won't be successful

Detected by Pingoru: Aug 04, 2024, 10:47 PM UTC
Resolved: Aug 05, 2024, 02:39 AM UTC
Duration: 3h 51m

Affected: Accounting APIFiles APIPayroll APIBankfeeds APIXero HQ APIAssets APIXero Practice Manager API

Timeline · 5 updates

investigating Aug 04, 2024, 10:47 PM UTC

We are aware global third party developers trying to edit configurations via Xero's Public API are experiencing an error. Our team is investigating this with urgency. Status Last Reviewed: 10:47pm UTC
identified Aug 05, 2024, 01:28 AM UTC

We have identified what is preventing global third party developers trying to edit configurations via Xero's Public API. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 1:28am UTC
monitoring Aug 05, 2024, 01:56 AM UTC

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 1:56am UTC
monitoring Aug 05, 2024, 02:09 AM UTC

We are continuing to monitor for any further issues. Please note that any changes made between 10pm UTC 31st July and today may not have been reflected in cache.
resolved Aug 05, 2024, 02:39 AM UTC

Our team has resolved the issue impacting global third party developers trying to edit configurations via Xero's Public API. We apologise for any inconvenience this has caused.

Read the full incident report →

Notice July 30, 2024

Global: Xero - Customers should now be able to log in and navigate through Xero as expected

Detected by Pingoru: Jul 30, 2024, 11:42 PM UTC
Resolved: Jul 31, 2024, 04:56 AM UTC
Duration: 5h 14m

Affected: Accounting APIFiles APIPayroll APIBankfeeds APIXero HQ APIAssets APIXero Practice Manager API

Timeline · 4 updates

identified Jul 30, 2024, 11:42 PM UTC

We have identified what is impacting some customers trying to log in and navigate Xero. This is related to an issue with AWS (a Xero third-party provider) and the AWS team are investigating with urgency. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 1:38am UTC.
investigating Jul 31, 2024, 01:53 AM UTC

We are aware some customers are now able to login to Xero. Our teams are continuing to investigate this issue with urgency and we’re closely working with our third-party provider, AWS. We thank customers for their patience and apologise for any inconvenience. Status Last Reviewed: 3:23am UTC.
identified Jul 31, 2024, 03:50 AM UTC

We are now seeing recovery across our systems. Customers should be able to log in and navigate through Xero as expected. We thank customers for their patience during this time. Status Last Reviewed: 4:35am UTC
resolved Jul 31, 2024, 04:56 AM UTC

We are now seeing recovery across our systems. Customers should be able to log in and navigate through Xero as expected. We thank customers for their patience during this time. This was caused by an issue relating to AWS, one of Xero's third-party providers. We apologise for the inconvenience.

Read the full incident report →