Xero Developer Platform incident

Global: Authorising app connections

Minor Resolved View vendor source →

Xero Developer Platform experienced a minor incident on July 31, 2025 affecting Accounting API, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 01:17 PM UTC
Resolved
Jul 31, 2025, 03:49 PM UTC
Duration
2h 31m
Detected by Pingoru
Jul 31, 2025, 01:17 PM UTC

Affected components

Accounting API

Update timeline

  1. investigating Jul 31, 2025, 01:17 PM UTC

    We are currently investigating an issue with the AuthEventId that is returned when using the Connections endpoint. Apps may encounter issues when a user attempts to authorise an app connection.

  2. resolved Jul 31, 2025, 03:49 PM UTC

    Our team has resolved the issue impacting a user attempts to authorise an app connection. This was caused by a recent release and has now been rolled back by our product team. Any users that were unable to connect prior to the resolution should now be able to connect. If they are still experiencing issues we would ask you to advise them to: Navigate to the Settings > Connected apps screen within Xero Locate your app Click the disconnect button They should then re-attempt the connection process from within your interface. We apologise for any inconvenience caused.