Xero Developer Platform incident

Global: Xero - Customers should now be able to log in and navigate through Xero as expected

Notice Resolved View vendor source →

Xero Developer Platform experienced a notice incident on July 30, 2024 affecting Accounting API and Files API and 1 more component, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 11:42 PM UTC
Resolved
Jul 31, 2024, 04:56 AM UTC
Duration
5h 14m
Detected by Pingoru
Jul 30, 2024, 11:42 PM UTC

Affected components

Accounting APIFiles APIPayroll APIBankfeeds APIXero HQ APIAssets APIXero Practice Manager API

Update timeline

  1. identified Jul 30, 2024, 11:42 PM UTC

    We have identified what is impacting some customers trying to log in and navigate Xero. This is related to an issue with AWS (a Xero third-party provider) and the AWS team are investigating with urgency. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 1:38am UTC.

  2. investigating Jul 31, 2024, 01:53 AM UTC

    We are aware some customers are now able to login to Xero. Our teams are continuing to investigate this issue with urgency and we’re closely working with our third-party provider, AWS. We thank customers for their patience and apologise for any inconvenience. Status Last Reviewed: 3:23am UTC.

  3. identified Jul 31, 2024, 03:50 AM UTC

    We are now seeing recovery across our systems. Customers should be able to log in and navigate through Xero as expected. We thank customers for their patience during this time. Status Last Reviewed: 4:35am UTC

  4. resolved Jul 31, 2024, 04:56 AM UTC

    We are now seeing recovery across our systems. Customers should be able to log in and navigate through Xero as expected. We thank customers for their patience during this time. This was caused by an issue relating to AWS, one of Xero's third-party providers. We apologise for the inconvenience.