Xero Developer Platform incident

Global: Xero Practice Manager API - APIs failing

Critical Resolved View vendor source →

Xero Developer Platform experienced a critical incident on August 15, 2024 affecting Xero Practice Manager API, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 03:45 AM UTC
Resolved
Aug 15, 2024, 04:09 AM UTC
Duration
23m
Detected by Pingoru
Aug 15, 2024, 03:45 AM UTC

Affected components

Xero Practice Manager API

Update timeline

  1. identified Aug 15, 2024, 03:45 AM UTC

    We have identified what is impacting global customers trying to utilise the Xero Practice Manager APIs. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 3:45am UTC

  2. monitoring Aug 15, 2024, 03:55 AM UTC

    Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 3:55am UTC

  3. resolved Aug 15, 2024, 04:09 AM UTC

    Our team has resolved the issue impacting global customers trying utilise the Xero Practice Manager APIs. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.