Xero Developer Platform incident
Global: API - Users may not be receiving webhooks
Xero Developer Platform experienced a major incident on August 15, 2025 affecting Webhooks, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2025, 12:38 AM UTC
We are aware API users may not be receiving webhooks as expected. Our team is investigating this with urgency. Status Last Reviewed: 12:37am UTC.
- investigating Aug 15, 2025, 12:51 AM UTC
We are continuing to investigate this issue.
- identified Aug 15, 2025, 01:24 AM UTC
We have identified what is impacting API users may from receiving webhooks as expected. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 1:40am UTC
- monitoring Aug 15, 2025, 01:47 AM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 1:46am UTC
- resolved Aug 15, 2025, 01:55 AM UTC
Our team has resolved the issue impacting some customers trying to received webhooks via the Xero API. We apologise for any inconvenience this has caused. This was due to a certificate issue, and we've restored service.