Xero Developer Platform incident

UK> Payroll > Some customers may have encountered SDK errors

Notice Resolved View vendor source →

Xero Developer Platform experienced a notice incident on April 4, 2025, lasting 5d 13h. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 04:52 PM UTC
Resolved
Apr 10, 2025, 06:31 AM UTC
Duration
5d 13h
Detected by Pingoru
Apr 04, 2025, 04:52 PM UTC

Update timeline

  1. identified Apr 04, 2025, 04:52 PM UTC

    We are adding support for a new form of Leave Type(LeaveType) in UK Payroll called Statutory Neonatal Care Pay (StatutoryNeonatalCarePay). This was released earlier this week but not within the public SDKs which may have caused some customers to encounter SDK errors. We have temporarily rolled back the release whilst we work to update the SDKs as a matter of urgency. Status Last Reviewed: 16:50 UTC

  2. monitoring Apr 07, 2025, 03:51 PM UTC

    The SDKs have now been updated, we would advise any apps that use the UK Payroll API to update to the latest version as soon as possible. https://developer.xero.com/documentation/sdks-and-tools/libraries/overview/. Status Last Reviewed: 15:51 UTC

  3. resolved Apr 10, 2025, 06:31 AM UTC

    Our team has resolved the issue where UK customers experienced errors attempting to add the Leave Type of Statutory Neonatal Care Pay. This was caused by a release which caused customers to experience SDK errors. We apologise for any inconvenience.